When evaluating survey applications for Shopify stores, it's essential to consider tools that effectively capture customer feedback and provide actionable insights. Gojiberry and UserLoop are two such applications designed to enhance post-purchase engagement and attribution.
Gojiberry
Gojiberry is a Shopify app focused on post-purchase attribution and customer polls. It enables store owners to create customizable surveys that collect valuable feedback from customers after completing a purchase.
Features
- Unlimited Survey Creation: Design and deploy an unlimited number of surveys tailored to your business needs.
- Customizable Surveys: Adjust survey questions and design to align with your brand identity.
- Survey Link and QR Creation: Generate direct links and QR codes for easy survey distribution.
- Unlimited Interviews: Conduct in-depth interviews with customers to gain qualitative insights.
- White Label Support: Remove Gojiberry branding for a seamless brand experience.
Pricing
Gojiberry offers a tiered pricing model:
- Free Plan: Up to 100 responses per month.
- Starter Plan: Up to 200 responses per month at $18 per month.
- Growth Plan: Up to 500 responses per month at $46 per month.
- Premium Plan: Unlimited responses at $180 per month.
All plans include unlimited survey creation and customizable surveys. The Growth and Premium plans offer additional features like white label support. (gojiberry.app)
Pros
- Comprehensive Survey Tools: Offers a wide range of features for creating and managing surveys.
- Flexible Pricing: Multiple plans cater to different business sizes and needs.
Cons
- Limited Integrations: Primarily integrates with Shopify; may not support other platforms.
- Advanced Features at Higher Tiers: Some features, like white label support, are only available in higher-priced plans.
Best-Fit Customer Profile
Gojiberry is well-suited for Shopify store owners seeking a straightforward solution for post-purchase surveys and customer feedback, especially those who prioritize survey customization and unlimited creation capabilities.
UserLoop
UserLoop is an AI-powered survey application designed to provide post-purchase surveys and automated insights for Shopify stores. It focuses on capturing customer feedback to inform marketing and product decisions.
Features
- Post-Purchase Surveys: Collect feedback immediately after purchase to understand customer satisfaction and attribution.
- AI-Powered Reporting: Generate AI summaries and PDF reports to share insights with stakeholders.
- Email Surveys and Automations: Send targeted surveys via email and automate follow-ups based on responses.
- Integrations: Connect with tools like Klaviyo, Slack, and Meta Conversion API to integrate feedback into marketing and lifecycle tools.
Pricing
UserLoop offers a freemium model with the following plans:
- Free Plan: Up to 50 responses per month.
- Starter Plan: $29 per month for up to 300 responses.
- Unlimited Plan: $19 per month for unlimited responses. (pages.userloop.io)
Pros
- AI-Driven Insights: Provides automated, AI-generated reports for quick decision-making.
- Email Automation: Facilitates targeted email surveys and follow-ups.
- Integrations: Supports connections with popular marketing tools.
Cons
- Limited Free Plan: The free plan offers only up to 50 responses, which may be insufficient for growing businesses.
- Pricing Structure: The Unlimited Plan is priced at $19 per month, which may be a consideration for budget-conscious businesses.
Best-Fit Customer Profile
UserLoop is ideal for Shopify store owners looking to leverage AI for customer feedback analysis and seeking automated survey distribution and reporting.
Side-by-Side Comparison
| Feature | Gojiberry | UserLoop |
|---|---|---|
| Survey Creation | Unlimited surveys with customizable questions and design. (gojiberry.app) | Post-purchase surveys with AI-generated insights. (pages.userloop.io) |
| Pricing | Free plan (up to 100 responses); Paid plans starting at $18/month. (gojiberry.app) | Free plan (up to 50 responses); Paid plans starting at $19/month. (pages.userloop.io) |
| Integrations | Primarily integrates with Shopify. (gojiberry.app) | Integrates with Klaviyo, Slack, and Meta Conversion API. (pages.userloop.io) |
| AI Features | Limited AI capabilities. (gojiberry.app) | AI-powered reporting and automated insights. (pages.userloop.io) |
| Best For | Shopify store owners seeking customizable post-purchase surveys. | Shopify store owners looking for AI-driven feedback analysis and automated reporting. |
Which to Choose
When deciding between Gojiberry and UserLoop for your Shopify store, consider the following:
Choose Gojiberry if: You need a straightforward, cost-effective solution for creating and managing customizable post-purchase surveys directly within Shopify.
Choose UserLoop if: You prefer an AI-powered platform that offers automated insights and integrates with various marketing tools to enhance your customer feedback strategy.
Evaluate
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
