When evaluating NPS survey software for SaaS companies, it's essential to consider tools that align with your specific needs. Simplesat and AskNicely are two prominent platforms designed to capture customer feedback and measure satisfaction through various metrics such as CSAT, CES, and NPS. While Simplesat targets managed service providers (MSPs) and service teams with a focus on quick, one-click survey deployment, AskNicely centers around NPS and customer feedback primarily for ecommerce and service businesses. (zigpoll.com)

Simplesat

Simplesat is a customer feedback management platform that provides one-click CSAT and NPS surveys, designed to help businesses collect feedback and analyze customer satisfaction data while boosting team morale through simple, engaging survey tools. (asknicely.com)

Features

• Survey Types: Offers CSAT, CES, and NPS surveys with customizable templates.
• Survey Deployment: Enables embedding surveys directly into helpdesk tickets, email signatures, or sending them via email.
• Conditional Logic: Supports multi-question surveys with conditional logic to trigger follow-up questions based on sentiment or comments.
• Sentiment Monitoring: Automates NPS campaigns to provide ongoing pulse checks on customer loyalty and satisfaction levels at strategic intervals.
• Team Performance Management: Provides instant notifications to celebrate wins and address negative feedback immediately, maintaining morale while ensuring rapid response to customer concerns.
• Review Generation: Converts positive feedback into authentic testimonials and online reviews, automatically directing satisfied customers to leave reviews on Google and other platforms.

Pricing

Simplesat offers four pricing tiers:

• Standard Plan: Starting at $109/month (billed annually) or $119/month (monthly). Includes 5 account users (unlimited team members), 1,000 monthly responses, unlimited surveys, and unlimited support agents.
• Pro Plan: Starting at $229/month (billed annually) or $249/month (monthly). Everything in Standard plus 15 account users, 3,000 monthly responses, multi-brand support, and custom CSS.
• Elite Plan: Starting at $459/month (billed annually) or $499/month (monthly). Everything in Pro plus 30 account users, 7,000 monthly responses, and custom email templates.
• Enterprise Plan: Custom pricing. Everything in Elite plus usage-based pricing, directory sync, design and code support, dedicated Customer Success Manager, and enterprise SSO.

All plans include a 14-day free trial (no credit card required). (asknicely.com)

Ease of Setup and Use

Simplesat is known for its quick implementation, often under 10 minutes, with seamless integration into existing helpdesk systems and workflows without requiring technical expertise. (asknicely.com)

Integrations

Simplesat integrates with various helpdesk systems, including Zendesk, ConnectWise, Autotask, Salesforce, Intercom, Freshdesk, and HubSpot. (asknicely.com)

Customer Support and Documentation

Simplesat provides email support, a knowledge base, and some onboarding materials. Reviews suggest its support is responsive but limited in scope for complex issues. (zigpoll.com)

Best-Fit Customer Profile

Simplesat is ideal for service-minded businesses across industries, including SaaS companies, e-commerce, retail brands, MSPs, IT services, marketing agencies, financial services, government agencies, and nonprofits. Particularly suited for organizations using helpdesk systems like Zendesk, ConnectWise, or Autotask, Simplesat is well-suited for teams seeking rapid, simple deployment of CSAT, CES, and NPS surveys with essential reporting. (asknicely.com)

AskNicely

AskNicely is a well-known NPS-focused customer feedback platform favored by ecommerce and service businesses for measuring customer satisfaction and loyalty. (zigpoll.com)

Features

• Survey Types: Primarily focuses on NPS surveys, with some support for CSAT and CES.
• Survey Deployment: Delivers surveys via email and in-app prompts, with automated workflows for follow-up actions.
• Analytics and Reporting: Provides real-time dashboards, trend analysis, and performance leaderboards.
• Automation: Offers automated workflows for closing the loop with customers and integrating feedback into CRM systems.
• Employee Engagement: Includes features for employee recognition and coaching based on feedback.

Pricing

AskNicely operates a SaaS subscription model starting at $449/month for 500 annual feedback responses. Pricing scales with response volume, though tiers beyond entry level require sales consultation. (checkthat.ai)

Ease of Setup and Use

AskNicely offers a user-friendly interface with guided onboarding, though some advanced features may require additional training. (checkthat.ai)

Integrations

AskNicely integrates with various platforms, including Salesforce, HubSpot, Zendesk, and Slack. (checkthat.ai)

Customer Support and Documentation

AskNicely offers email and phone support, with dedicated onboarding for premium plans and a comprehensive resource center including webinars and tutorials. (zigpoll.com)

Best-Fit Customer Profile

AskNicely appeals primarily to ecommerce and service businesses that want to embed NPS deeply within customer engagement strategies. Its automation, advanced analytics, and extensive integrations support larger teams or organizations looking for continuous feedback loops and customer journey insights. (zigpoll.com)

Side-by-Side Comparison

| Feature | Simplesat | AskNicely | |---------------------------|---------------------------------------------------------------------------------------------