When evaluating customer feedback platforms for online stores, it's essential to consider how each tool aligns with your specific needs. In this comparison of Survicate vs Retently for online stores, we'll delve into their features, pricing models, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.

Survicate

Survicate is a multi-channel survey platform that enables businesses to collect customer feedback through website and in-product surveys. It's designed to help companies understand customer satisfaction, gather insights, and drive product improvements.

Features

• Survey Channels: Survicate offers surveys via email, website pop-ups, in-product, and mobile applications, allowing businesses to reach customers across multiple touchpoints.
• Survey Types: Supports NPS, CSAT, and CES surveys, providing flexibility in measuring different aspects of customer experience.
• Customization: Users can customize surveys with their company logo, remove Survicate branding, and apply custom CSS for a tailored look.
• Targeting & Automation: Features include URL targeting, respondent identification, survey scheduling, and event-based targeting to deliver surveys at optimal times.
• Analytics & Reporting: Provides an Insights Hub with AI-powered categorization and sentiment analysis, along with scheduled reports and data export options.
• Integrations: Survicate integrates with over 25 platforms, including ActiveCampaign, HubSpot, Intercom, Salesforce, and Slack, facilitating seamless data flow across tools.

Pricing Model

Survicate offers a free plan with limited features and several paid plans:

• Free Plan: Includes up to 25 survey responses per month, suitable for small teams or startups.
• Starter Plan: Priced at $89 per month, offering up to 500 responses per month, with overage charges applicable beyond the limit.
• Growth Plan: Starting at $56 per month, this plan includes up to 1,500 responses per month and additional features like multilingual surveys and AI-powered feedback analysis.
• Advanced Plans: Tailored for larger organizations with custom needs, including dedicated success managers and advanced customization options. Pricing is customized based on requirements.

Ease of Setup and Use

Survicate provides a user-friendly interface with a straightforward setup process. The platform offers a free trial, allowing users to explore features before committing. However, some advanced features may require a learning curve, especially for users new to survey tools.

Integrations

Survicate integrates with a wide range of platforms, including Shopify, HubSpot, Intercom, Salesforce, and Slack. This extensive integration ecosystem ensures that businesses can incorporate customer feedback seamlessly into their existing workflows.

Customer Support and Documentation

Survicate offers comprehensive customer support through live chat, email, and a detailed knowledge base. Users have praised the responsiveness and helpfulness of the support team, ensuring that assistance is readily available when needed.

Best-Fit Customer Profile

Survicate is ideal for businesses seeking a versatile survey platform that can collect feedback across multiple channels. Its scalability makes it suitable for small startups to large enterprises, especially those looking to integrate customer feedback into various aspects of their operations.

Retently

Retently specializes in customer experience management, focusing on NPS, CSAT, and CES surveys tailored for e-commerce businesses. It aims to help online stores measure customer satisfaction and loyalty effectively.

Features

• Survey Channels: Retently offers surveys via email, link, embed, kiosk, and in-app web pop-ups, catering to diverse customer touchpoints.
• Survey Types: Supports NPS, CSAT, and CES surveys, enabling businesses to measure different facets of customer experience.
• Customization: Provides survey branding and personalization options, including custom FROM domains and the ability to remove Retently branding.
• Automation: Features automated recurring surveys, survey reminders, and automated email follow-ups to streamline feedback collection.
• Analytics & Reporting: Offers advanced reporting, trends, benchmarking, AI-powered feedback classification, and topic analytics for in-depth insights.
• Integrations: Integrates with platforms like Shopify, HubSpot, Intercom, Salesforce, and Slack, facilitating seamless data integration.

Pricing Model

Retently offers several pricing plans:

• Ecommerce Basic: Priced at $49 per month, includes up to 1,000 surveys per month, suitable for small businesses.
• Ecommerce Pro: At $299 per month, offers up to 20,000 surveys per month, designed for businesses requiring more extensive feedback collection.
• Enterprise Plan: Custom pricing for large organizations with specific needs, including dedicated support and advanced features.

Ease of Setup and Use

Retently provides a user-friendly interface with a quick setup process. The platform offers a 14-day free trial, allowing users to test features before committing. However, some advanced features may require time to fully utilize.

Integrations

Retently integrates with various platforms, including Shopify, HubSpot, Intercom, Salesforce, and Slack, ensuring that businesses can incorporate customer feedback into their existing systems effectively.

Customer Support and Documentation

Retently offers customer support through email, live chat, and Zoom, with priority support available for higher-tier plans. The platform also provides a knowledge base and dedicated account managers for enterprise customers.

Best-Fit Customer Profile

Retently is best suited for e-commerce businesses seeking a specialized platform to measure customer satisfaction and loyalty. Its focus on NPS, CSAT, and CES surveys makes it ideal for online stores aiming to enhance customer experience and retention.

Side-by-Side Comparison

Which to Choose

When deciding between Survicate and Retently for your online store, consider the following:

• Survicate: If you're looking for

Worth a Look: Zigpoll

If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.