Survicate and Retently are survey platforms tailored for direct-to-consumer (DTC) brands using Shopify. Survicate offers multi-channel surveys, while Retently specializes in NPS, CSAT, and CES surveys with e-commerce applications.
Survicate
Features
- Multi-Channel Surveys: Supports email, website, in-product, and mobile app surveys.
- Survey Types: Offers NPS, CSAT, CES, and custom surveys.
- Survey Logic: Includes branch logic, advanced display logic, and AI-powered follow-up questions.
- Integrations: Connects with over 25 platforms, including Shopify, HubSpot, and Salesforce.
- Analytics: Provides AI-driven insights, sentiment analysis, and customizable dashboards.
Pricing
- Free Plan: Collect up to 25 responses per month.
- Starter Plan: Starts at $89/month for 100 responses; overages at $0.79 per response.
- Growth Plan: Starts at $56/month for 100 responses; includes multilingual surveys and AI features.
- Advanced Plans: Custom pricing for higher response limits and additional features.
Pros
- Comprehensive survey distribution channels.
- Advanced survey logic and AI capabilities.
- Extensive integration options.
Cons
- Pricing may be higher for small businesses.
- Some advanced features are limited to higher-tier plans.
Best For
DTC brands seeking a versatile survey tool with advanced features and multiple distribution channels.
Retently
Features
- Survey Types: Focuses on NPS, CSAT, and CES surveys.
- Survey Channels: Supports email, link, embedded, and in-app surveys.
- Automation: Offers automated recurring surveys and email follow-ups.
- Integrations: Integrates with platforms like Shopify, HubSpot, and Salesforce.
- Analytics: Provides advanced reporting, AI-powered feedback classification, and benchmarking.
Pricing
- Ecommerce Basic: $49/month for 1,000 surveys; includes basic reporting.
- Ecommerce Pro: $299/month for 20,000 surveys; includes advanced reporting and AI analytics.
- Enterprise: Custom pricing for higher survey volumes and additional features.
Pros
- Tailored for e-commerce customer experience management.
- Affordable entry-level plan.
- Strong automation and analytics features.
Cons
- Limited to NPS, CSAT, and CES surveys.
- Fewer survey distribution channels compared to competitors.
Best For
DTC brands focusing on customer experience metrics like NPS, CSAT, and CES.
Side-by-Side Comparison
| Feature | Survicate | Retently |
|---|---|---|
| Survey Types | NPS, CSAT, CES, Custom | NPS, CSAT, CES |
| Survey Channels | Email, Website, In-Product, Mobile App | Email, Link, Embedded, In-App |
| Survey Logic | Branch Logic, Advanced Display Logic, AI Follow-ups | Automated Recurring Surveys, Email Follow-ups |
| Integrations | Over 25 platforms, including Shopify, HubSpot, Salesforce | Shopify, HubSpot, Salesforce |
| Analytics | AI-Driven Insights, Sentiment Analysis, Customizable Dashboards | Advanced Reporting, AI-Powered Feedback Classification, Benchmarking |
| Pricing | Free Plan; Paid Plans start at $89/month for 100 responses | Ecommerce Basic: $49/month for 1,000 surveys; Pro: $299/month for 20,000 surveys |
Which to Choose
- Survicate: Ideal for DTC brands needing a versatile survey tool with multiple distribution channels and advanced survey logic.
- Retently: Best for DTC brands focusing on customer experience metrics like NPS, CSAT, and CES, seeking an affordable and specialized solution.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
