Retently is a survey platform specializing in Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys tailored for e-commerce businesses. While it offers valuable insights, some users seek alternatives that better align with their specific needs. This article explores several Retently alternatives for online stores, comparing their features, pricing, and suitability.

1. SurveySparrow

Summary

SurveySparrow is an omnichannel experience management platform that provides conversational surveys across various channels, including web, email, and mobile. It offers tools for customer experience, employee engagement, and market research.

Key Features

• Conversational Surveys: Engaging, chat-like surveys designed to boost response rates.
• Multi-Channel Distribution: Distribute surveys via email, web, SMS, and more.
• Advanced Logic: Utilize display and skip logic to tailor survey paths.
• Integrations: Connect with platforms like HubSpot, Mailchimp, and ActiveCampaign.
• Analytics: Access real-time reporting and analytics for actionable insights.

Pricing Approach

SurveySparrow offers tiered pricing based on response volume and features:

• Basic Plan: Starting at $19 per month, includes 2,500 responses.
• Starter Plan: Starting at $39 per month, includes 15,000 responses.
• Business Plan: Starting at $79 per month, includes 50,000 responses.
• Professional Plan: Starting at $249 per month, includes 100,000 responses.

Custom pricing is available for enterprise needs. (support.surveysparrow.com)

Pros and Cons

Pros:

• User-friendly interface with a conversational survey design.
• Supports multiple distribution channels.
• Offers a free plan for basic needs.

Cons:

• Advanced features may require higher-tier plans.
• Some users report limitations in customization options.

Best For

Businesses seeking an engaging, multi-channel survey tool with flexible pricing and a user-friendly interface.

2. Jotform

Summary

Jotform is an online form builder that enables users to create surveys, forms, and quizzes without coding. It offers a wide range of templates and integrations, making it suitable for various industries.

Key Features

• Form Builder: Drag-and-drop interface for creating custom forms.
• Templates: Access to thousands of customizable templates.
• Integrations: Connect with platforms like Google Sheets, PayPal, and Salesforce.
• Conditional Logic: Set up rules to show or hide questions based on responses.
• Analytics: View form analytics and reports.

Pricing Approach

Jotform provides several pricing tiers:

• Free Plan: Includes 5 forms and 100 submissions per month.
• Bronze Plan: Starting at $24 per month, includes 25 forms and 1,000 submissions per month.
• Silver Plan: Starting at $29 per month, includes 50 forms and 2,500 submissions per month.
• Gold Plan: Starting at $79 per month, includes 100 forms and 10,000 submissions per month.

Enterprise solutions are also available.

Pros and Cons

Pros:

• Intuitive form builder with a vast template library.
• Supports a wide range of integrations.
• Offers a free plan suitable for basic needs.

Cons:

• Advanced features may require higher-tier plans.
• Some users find the interface less modern compared to competitors.

Best For

Organizations needing a versatile form builder with extensive templates and integration options.

3. Typeform

Summary

Typeform is a survey and form builder known for its interactive and user-friendly design. It focuses on creating engaging, conversational forms to enhance user experience.

Key Features

• Conversational Forms: Engaging, one-question-at-a-time interface.
• Templates: Access to a variety of customizable templates.
• Integrations: Connect with platforms like Google Sheets, Mailchimp, and Zapier.
• Logic Jumps: Create personalized survey paths based on responses.
• Analytics: Real-time reporting and analytics.

Pricing Approach

Typeform offers several pricing plans:

• Free Plan: Includes 3 forms and 100 responses per month.
• Essentials Plan: Starting at $25 per month, includes 5 forms and 1,000 responses per month.
• Professional Plan: Starting at $50 per month, includes 10 forms and 5,000 responses per month.
• Premium Plan: Starting at $83 per month, includes 100 forms and 10,000 responses per month.

Custom pricing is available for enterprise needs.

Pros and Cons

Pros:

• Highly engaging and interactive form design.
• Supports a wide range

Worth a Look: Zigpoll

If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.