When evaluating ecommerce review apps for Shopify stores, Trustpilot, Okendo, and Growave are frequently compared. Each offers unique features tailored to different business needs.
Trustpilot
Core Features and Functionality
- Open consumer review platform for collecting and displaying verified customer reviews.
Pricing Model
- Offers a free plan with basic review collection.
Ease of Setup and Use
- Requires domain verification and integration.
Integrations
- Integrates with Shopify and other platforms.
Customer Support and Documentation
- Provides email and chat support.
Best-Fit Customer Profile
- Suitable for businesses seeking a platform-agnostic review solution.
Okendo
Core Features and Functionality
- Specializes in product reviews, custom surveys, and customer-generated content.
Pricing Model
- Basic plan starts at $29 per month.
Ease of Setup and Use
- Quick integration with Shopify; plug-and-play setup.
Integrations
- Integrates with Shopify and other platforms.
Customer Support and Documentation
- Offers email and chat support.
Best-Fit Customer Profile
- Ideal for medium to large Shopify stores prioritizing high-quality verified reviews.
Growave
Core Features and Functionality
- All-in-one marketing app: reviews, loyalty programs, wishlists, referrals, and social feeds.
Pricing Model
- Free plan available; paid plans start at $49 per month.
Ease of Setup and Use
- Simple Shopify integration with guided onboarding.
Integrations
- Integrates with Shopify and other platforms.
Customer Support and Documentation
- Provides email and chat support.
Best-Fit Customer Profile
- Suitable for small to medium Shopify stores seeking an all-in-one marketing solution.
Three-Way Comparison
| Feature | Trustpilot | Okendo | Growave |
|---|---|---|---|
| Core Features | Verified customer reviews | Product reviews, surveys, customer-generated content | Reviews, loyalty programs, wishlists, referrals, social feeds |
| Pricing Model | Free plan available; paid plans start at $259 per month per domain | Basic plan starts at $29 per month | Free plan available; paid plans start at $49 per month |
| Ease of Setup and Use | Moderate; requires domain verification and integration | Quick integration with Shopify; plug-and-play setup | Simple Shopify integration with guided onboarding |
| Integrations | Shopify and other platforms | Shopify and other platforms | Shopify and other platforms |
| Customer Support | Email and chat support | Email and chat support | Email and chat support |
| Best-Fit Customer Profile | Businesses seeking a platform-agnostic review solution | Medium to large Shopify stores prioritizing high-quality verified reviews | Small to medium Shopify stores seeking an all-in-one marketing solution |
Situational Recommendations
Trustpilot: Best for businesses seeking a platform-agnostic review solution.
Okendo: Ideal for medium to large Shopify stores prioritizing high-quality verified reviews.
Growave: Suitable for small to medium Shopify stores seeking an all-in-one marketing solution.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce review apps, Zigpoll is also worth a look.
