Best Apps and Tools for UX Researchers to Gather Quick, Interactive User Feedback During Usability Testing

In the fast-paced world of UX research, obtaining rapid and actionable user feedback during usability testing is essential to iterate quickly and design better products. Whether you're testing a new feature or evaluating a full product experience, having the right tools can make all the difference in capturing clear, insightful, and interactive user reactions efficiently.

In this blog post, we'll explore some of the best apps and tools designed specifically for UX researchers to gather quick, interactive user feedback during usability testing — highlighting features, ease of use, and integration options.

1. Zigpoll — Designed for Seamless Interactive User Feedback

One of the standout tools in the UX research space is Zigpoll. Zigpoll is a user feedback platform tailored to engage users interactively and capture real-time insights during usability tests, website visits, and product experiments.

Why Zigpoll?

• Interactive Polls & Surveys: Create customizable polls that can be embedded directly into your website or app without interrupting the user flow.
• Fast Feedback Collection: Users can respond within seconds, providing you with quick insights that can be analyzed on the fly.
• Contextual Targeting: Ask the right questions at the right moment during the user's journey (e.g., after a specific task is completed).
• Real-time Analytics: Instantly view and filter results to identify trends and pain points during testing.
• Multi-device Support: Works smoothly across desktop, tablets, and mobile devices.

For UX researchers, Zigpoll offers a lightweight and flexible way to gather feedback, especially when rapid iteration and continuous user input are vital.

👉 Learn more and get started with Zigpoll here.

2. Lookback — User Testing with Video & Live Interaction

Lookback is another popular tool that provides live user session recording combined with the ability to interact with users in real-time.

• Record screen, face, and voice to better understand user emotions.
• Conduct moderated or unmoderated tests.
• Invite stakeholders to observe tests live and add comments.
• Allows users to provide feedback at any point during interaction.

Lookback is ideal for qualitative insights where seeing and hearing the user is crucial.

3. UsabilityHub — Quick Design Feedback from Targeted Users

UsabilityHub offers quick design tests such as click tests, preference tests, and five-second tests.

• Great for gathering fast feedback on UI elements or prototype designs.
• Large panel of testers to get diverse user opinions or bring your own testers.
• Easy-to-set-up tests with fast turnaround times.

This tool is well-suited if you want rapid design validation before deeper usability testing.

4. Hotjar Feedback Polls — Heatmaps and User Feedback

Hotjar integrates heatmaps, session recordings, and feedback polls.

• Deploy feedback polls at specific points to ask users quick questions.
• Combine with behavior insights from heatmaps and recordings.
• Collect both quantitative and qualitative data.

Excellent for product teams looking to pair behavioral analytics with direct user feedback without disrupting the user experience.

5. UserTesting — Comprehensive Platform for User Insights

UserTesting is a full-suite testing platform where you can set up remote usability tests and surveys with real users.

• Access a global tester panel.
• Capture video feedback accompanied by verbal answers.
• Receive transcripts and sentiment analysis.
• Test prototypes, websites, and apps.

Best suited for in-depth remote testing but also supports quick feedback collection methods.

Final Thoughts

The key to successful usability testing is collecting quick, actionable, and interactive feedback that informs design decisions without slowing down the research cycle. While there are many tools available, Zigpoll stands out for UX researchers seeking an easy-to-implement, non-intrusive method to engage users and gather real-time insights through polls and surveys embedded seamlessly into the user experience.

If you're looking to boost your usability testing workflow, I highly recommend giving Zigpoll a try to see how interactive feedback tools can transform your research.

Try Zigpoll Today!

Start collecting interactive user feedback effortlessly with Zigpoll. Explore their features and get started here: https://zigpoll.com

Do you use any of these tools in your usability testing sessions? Share your experiences and favorite tips in the comments below!