Wootric and Fairing are post-purchase survey tools designed for SaaS companies to gather customer feedback. Wootric offers real-time NPS, CSAT, and CES micro-surveys, while Fairing provides Shopify post-purchase attribution surveys with deep analytics integrations.
Wootric
Core Features and Functionality
Wootric specializes in real-time customer experience management, offering NPS, CSAT, and CES micro-surveys. It supports multiple delivery channels, including web and mobile apps, email, links, and Intercom Messenger. The platform auto-categorizes feedback themes and integrates with systems like Intercom, Zendesk, Freshdesk, and Mixpanel. Advanced features include CXInsight™ analytics, text and sentiment analysis, and custom dashboards. (wootric.com)
Pricing Model
Wootric offers tiered pricing based on response volume. The Professional plan starts at $89 per month, covering one journey point and up to five seats. The Growth plan includes three journey points and up to ten seats, with premium support and advanced survey targeting. The Voice of the Customer plan offers all Growth plan features plus CXInsight™, text and sentiment analytics, and custom dashboards. Pricing for this plan is available upon request. (wootric.com)
Ease of Setup and Use
Wootric provides a comprehensive getting started guide, assisting users in installing the platform, customizing surveys, setting up integrations, and testing before going live. (help.wootric.com)
Integrations
Wootric integrates with platforms such as Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, and Heap. (wootric.com)
Customer Support and Documentation
Wootric offers self-service support for the Professional plan and premium support for the Growth plan. Users can access a help center with articles on various topics, including pricing and billing. (help.wootric.com)
Best-Fit Customer Profile
Wootric is suitable for B2B SaaS companies seeking a comprehensive customer experience management platform with advanced analytics and multiple integration options.
Fairing
Core Features and Functionality
Fairing specializes in post-purchase attribution surveys for Shopify stores, focusing on collecting customer feedback immediately after purchase. It offers deep analytics integrations to help businesses understand customer behavior and improve their offerings.
Pricing Model
Specific pricing details for Fairing are not publicly available. Prospective users should contact Fairing directly for current pricing information.
Ease of Setup and Use
Fairing is designed for seamless integration with Shopify, allowing for easy setup and deployment of post-purchase surveys.
Integrations
Fairing integrates deeply with Shopify, enabling efficient collection and analysis of post-purchase customer feedback.
Customer Support and Documentation
Fairing provides customer support and documentation to assist users in setting up and utilizing the platform effectively.
Best-Fit Customer Profile
Fairing is ideal for Shopify-based SaaS companies looking to gather immediate post-purchase feedback to enhance customer experience and drive improvements.
Side-by-Side Comparison
| Feature | Wootric | Fairing |
|---|---|---|
| Core Functionality | Real-time NPS, CSAT, and CES micro-surveys across multiple channels | Post-purchase attribution surveys integrated with Shopify |
| Pricing Model | Tiered pricing based on response volume; Professional plan starts at $89/month (wootric.com) | Pricing details not publicly available; contact Fairing directly for current information |
| Ease of Setup and Use | Comprehensive getting started guide; integrates with various platforms (help.wootric.com) | Seamless integration with Shopify; designed for easy deployment |
| Integrations | Intercom, Zendesk, Freshdesk, Mixpanel, Salesforce, HubSpot, ServiceNow, Microsoft, Heap (wootric.com) | Deep integration with Shopify |
| Customer Support and Documentation | Self-service support for Professional plan; premium support for Growth plan; extensive help center (help.wootric.com) | Customer support and documentation available |
| Best-Fit Customer Profile | B2B SaaS companies seeking comprehensive customer experience management with advanced analytics | Shopify-based SaaS companies aiming to collect immediate post-purchase feedback |
Which to Choose
When deciding between Wootric and Fairing for post-purchase survey tools, consider the following:
Wootric: Best suited for B2B SaaS companies requiring a comprehensive customer experience management platform with advanced analytics and multiple integration options.
Fairing: Ideal for Shopify-based SaaS companies looking to gather immediate post-purchase feedback to enhance customer experience and drive improvements.
Evaluate your company's specific needs, existing platforms, and desired features to determine the most suitable tool.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
