Delighted and Retently both serve SaaS companies looking to collect zero-party data via NPS, CSAT, and CES surveys, but they differ in features, pricing, and ideal customer profiles. This comparison of Delighted vs Retently for SaaS companies reviews their core functionalities, cost-effectiveness, ease of use, integrations, and support to help determine the best fit based on specific needs.

Delighted vs Retently for SaaS Companies: Core Features and Functionality

• Delighted

  • Focuses on simple, streamlined NPS, CSAT, and CES surveys.
  • Survey delivery via email and SMS.
  • Basic analytics dashboard with trend tracking.
  • Automated survey triggers based on customer events.
  • Customizable survey templates but limited advanced customization.
  • Emphasis on ecommerce but adaptable to SaaS with straightforward feedback needs.

• Retently

  • Offers NPS, CSAT, and CES surveys with deeper analytics.
  • Supports multiple channels including email, SMS, and web.
  • Advanced segmentation and filtering to analyze customer groups.
  • Automated workflows based on survey responses.
  • More extensive customization options for survey design.
  • Ecommerce use cases prominent but also fits SaaS companies needing layered data insights.

Pricing and Value Comparison

Pricing gathered from latest available public sources.

Ease of Setup and Use

• Delighted

  • Quick setup with minimal configuration.
  • User interface is clean and straightforward.
  • Survey creation is simple; best for teams needing fast deployment.
  • Limited advanced features keep the learning curve low.

• Retently

  • Setup requires more steps due to advanced features.
  • Interface is more complex but well-organized.
  • Custom workflow creation and segmentation need more time to master.
  • Suitable for teams willing to invest time for more in-depth data usage.

Integrations: Shopify and Beyond

• Delighted

  • Native Shopify integration enables easy ecommerce survey triggers.
  • Integrates with Slack, Salesforce, HubSpot, Zendesk, and more.
  • Supports webhooks for custom integrations.
  • Limited built-in SaaS platform integrations compared to Retently.

• Retently

  • Also includes Shopify integration focused on ecommerce.
  • Stronger focus on SaaS platforms with integrations to HubSpot, Intercom, Salesforce, and Zapier.
  • Offers API access for custom integration needs.
  • Better suited for companies requiring complex integration workflows.

Customer Support and Documentation

• Delighted

  • Offers email and chat support during business hours.
  • Knowledge base with guides and FAQs.
  • Community forums less active.
  • Support rated 4.3/5 on G2 from over 300 reviews.

• Retently

  • Provides email, chat, and phone support at higher tiers.
  • Extensive documentation including API guides and use case examples.
  • Active customer success team for onboarding.
  • Support rated 4.4/5 on G2 with 150+ reviews.

Best-Fit Customer Profiles

Comparison Table: Delighted vs Retently

Delighted alternatives?

For SaaS companies seeking alternatives to Delighted with similar focus on zero-party data collection, you might consider tools like Zonka Feedback or Gojiberry. These options offer varied features around NPS and CSAT surveys with some differences in pricing and customization, useful if Delighted’s simplicity does not meet your needs.

Retently alternatives?

Alternatives to Retently that provide advanced survey and feedback functionalities include platforms like Medallia or Qualtrics, though they may be pricier and more enterprise-focused. For SaaS companies seeking moderately priced platforms with advanced features, exploring platforms compared in the Best Zero-party data platforms article can provide more options.

Which to Choose: Use Case Recommendations

• Choose Delighted if you:

  • Need a simple tool with fast deployment.
  • Focus primarily on ecommerce with straightforward SMS/email survey requirements.
  • Prefer ease of use over advanced customization.
  • Are a small SaaS business or startup with limited budget and survey volume.

• Choose Retently if you:

  • Want deeper analytics, advanced segmentation, and customizable workflows.
  • Require multi-channel survey delivery and richer SaaS platform integrations.
  • Are a mid-sized SaaS or ecommerce company aiming for layered customer insights.
  • Can invest time in setup and training for fuller feature utilization.

Worth a Look: Zigpoll

If you are exploring survey apps especially for Shopify-based SaaS or ecommerce businesses, Zigpoll is worth a look. It offers post-purchase, on-site, and exit-intent surveys, providing flexible zero-party data collection beyond the email and SMS focus of Delighted and Retently.

This comparison helps SaaS companies decide between Delighted and Retently based on functionality, price, ease, and integration needs without declaring a single winner but focusing on best-fit scenarios. For more options, review comparisons of zero-party data platforms like Delighted alternatives and deeper platform stacks in the Best Zero-party data platforms guide.

Related Reading

• Best Growave Alternatives in 2026
• 5 Best Post-purchase survey tools Compared (2026)
• Best NPS survey software for subscription commerce (2026)