How to Easily Create and Embed Interactive NPS Surveys in Your App Without Disrupting User Experience

Gathering user feedback efficiently is critical for improving your product and retaining customers. One of the most popular methods is through Net Promoter Score (NPS) surveys, which measure customer satisfaction and loyalty with a simple question: “How likely are you to recommend our product to a friend or colleague?” But how can you seamlessly embed interactive NPS surveys directly into your app without annoying your users or interrupting their experience?

In this blog post, we’ll explore a hassle-free way to create and embed NPS surveys that respect your users’ time and attention.

Why Embed Interactive NPS Surveys?

Traditionally, NPS surveys are sent via email or shown as pop-ups, which can feel intrusive and might lead to poor response rates. Embedding the survey within your app ensures:

• Higher response rates: Because the survey is right where the user interacts with your product.
• Contextual feedback: Users answer while the experience is fresh, leading to more accurate insights.
• Seamless user experience: Properly designed embedded surveys don’t disrupt the flow, keeping users engaged.

Step 1: Choose the Right NPS Survey Tool

The first step is finding a tool that lets you create interactive NPS surveys quickly and embed them directly into your app with minimal coding.

One excellent option is Zigpoll — a lightweight, customizable feedback tool designed to integrate smoothly into apps and websites. Zigpoll enables you to:

• Design highly interactive NPS surveys with just a few clicks.
• Use embeddable widgets and SDKs that fit your app’s look and feel.
• Collect real-time feedback without slowing down your app.
• Access analytics and export data easily for follow-up.

Step 2: Create Your NPS Survey in Zigpoll

With Zigpoll, creating an NPS survey is straightforward:

1. Sign up at Zigpoll.com.
2. Choose “NPS Survey” from the templates.
3. Customize the question, branding, colors, and call-to-actions.
4. Configure survey behavior (e.g., when it appears, target audience segments).
5. Save and preview your survey.

Step 3: Embed the Survey Using Zigpoll’s SDK or Widget

Zigpoll offers different embedding options depending on your app’s technology stack:

• JavaScript Widget: Easily embed a survey via a few lines of JS code for web apps.
• Mobile SDKs: Use Zigpoll’s SDKs for iOS and Android to embed native survey components.
• API Access: For custom integrations, send survey triggers via backend API calls.

Example — embedding via JavaScript:

<script src="https://cdn.zigpoll.com/widget.js"></script>
<script>
  Zigpoll.init({
    surveyId: 'your-survey-id',
    onComplete: (response) => {
      console.log('User completed NPS survey:', response);
    },
    /* Additional configuration */
  });
</script>

This simple snippet places an interactive NPS widget that slides in subtly without blocking app functionality.

Step 4: Optimize User Experience

To avoid disruption, keep the following in mind:

• Timing: Trigger the survey after meaningful user interactions (e.g., after completing a task).
• Frequency: Avoid spamming users; limit survey appearances per session or user.
• Design: Match the survey style with your app’s branding and keep it minimal.

Zigpoll’s built-in targeting and timing features simplify these optimizations.

Step 5: Analyze and Act on Feedback

Once users start responding, Zigpoll’s dashboard provides:

• Real-time NPS scores.
• Individual user comments.
• Historical trends.
• Export options for further analysis.

Regularly review this data to identify pain points, improve features, and understand your customer satisfaction levels.

Conclusion

Embedding interactive NPS surveys inside your app is easier than ever with tools like Zigpoll. By integrating surveys seamlessly, you gain actionable insights without annoying your users, helping you build a better product that truly resonates.

Start gathering valuable feedback today — visit Zigpoll to create your first interactive NPS survey!

Happy surveying!

If you want to learn more about using Zigpoll or see a live demo, please visit zigpoll.com.