Questions?
We've got answers.
Everything you need to know about Zigpoll. Can't find what you're looking for? Reach out and we'll help.
-
What is Zigpoll?
Zigpoll is a survey platform that helps you understand your customers. Create targeted micro-surveys that appear at the right moment: after purchase, on exit intent, or anywhere on your site. With a 50% average response rate, you'll get the insights you need to grow your business.
-
How is Zigpoll different from other survey tools?
Most survey tools give you a link to share. Zigpoll embeds directly into your customer journey. Our surveys feel native to your site, trigger based on real behavior, and connect to tools like Klaviyo and Shopify Flow. The result: 10x more responses than traditional surveys.
-
Is there a free plan?
Yes. Our free plan includes unlimited surveys with up to 100 responses per month. No credit card required. When you're ready for more responses or advanced features like AI insights, you can upgrade anytime.
-
Will Zigpoll slow down my website?
No. Our script loads asynchronously and weighs less than 20KB. It won't affect your page speed scores or customer experience. We've optimized for performance because we know every millisecond matters for conversions.
-
I have a Shopify store. How do I get started?
Install our Shopify app and you'll be live in under 5 minutes. The app handles all the technical setup and gives you access to Shopify-specific features like post-purchase surveys and order data sync.
-
Does Zigpoll work on platforms other than Shopify?
Yes. Zigpoll works on any website. We have dedicated integrations for BigCommerce and WordPress, plus a simple embed code for custom sites. If you can add a script tag, you can use Zigpoll.
-
What integrations do you offer?
We integrate with Klaviyo, Shopify Flow, Google Analytics, Slack, Zapier, and more. Send survey responses to your email platform, trigger automations based on answers, or export data wherever you need it.
-
Can I customize how surveys look?
Completely. Match your brand colors, add your logo, choose from multiple display formats, and customize every piece of text. Each survey can have its own look, or you can set global defaults.
-
Can I control when and where surveys appear?
Yes. Use page rules to target specific URLs, set display triggers like exit intent or time delay, control frequency per visitor, and choose whether surveys persist after completion. You have full control over the experience.
-
What are AI Insights?
AI Insights automatically analyzes your open-ended responses and identifies patterns, sentiment, and actionable themes. Instead of reading thousands of responses manually, get instant summaries of what your customers are saying.
-
Do you support multiple languages?
Yes. Create surveys in any language and use our auto-translate feature to reach customers worldwide. You can also set up language-specific surveys that display based on visitor preferences.
-
How do I get help?
Email us at [email protected] or use our contact form. We respond to every message personally, usually within a few hours. No bots, no ticket queues. Every customer gets the same level of support regardless of plan.
