What Are the Best Tools for Quickly Gathering In-App User Feedback to Improve UX?

As a user experience researcher, one of the essential tasks is collecting timely and actionable user feedback. When you’re iterating on product design, understanding user sentiment in the moment—right where they interact with your app—can dramatically accelerate improvements and enhance overall user satisfaction.

Gathering in-app feedback allows you to capture genuine, context-rich insights that traditional surveys or post-use interviews often miss. But which tools can help you accomplish this efficiently and effectively?

Here’s a rundown of some of the best tools to quickly gather in-app user feedback, enabling you to iterate faster and build better user experiences.

1. Zigpoll: Real-Time, Contextual User Feedback Made Easy

Zigpoll is an intuitive and powerful tool designed specifically for embedded in-app feedback collection. It's built to help UX researchers and product teams get immediate insights without disrupting the user experience.

Why use Zigpoll?

• Customizable polls & surveys: Design micro-surveys or single-question polls tailored to your user journey.
• Seamless integration: Embed directly in your app with minimal setup. It supports web and mobile apps.
• Real-time analytics: Get instant feedback and trends to quickly identify pain points or validate new features.
• User segmentation: Target specific users or user groups for more relevant feedback.
• Actionable insights: Turn qualitative feedback into quantifiable data, making it easy to prioritize UX improvements.

Using Zigpoll allows UX teams to nudge users at exactly the right moment—whether when they complete a task, face a friction point, or exit the app—to capture real-time sentiment.

Explore Zigpoll and start collecting better user feedback today →

2. Usabilla (Now Part of SurveyMonkey)

Usabilla is an established tool for collecting in-app feedback through targeted surveys and feedback widgets. It focuses on visual feedback, allowing users to highlight specific UI elements or areas they’re commenting on.

Pros:

• Visual annotations are very helpful for pinpointing UX issues
• Supports feedback on websites, apps, and emails

However, it tends to be a bit heavier in setup compared to lighter tools like Zigpoll, and pricing might not suit smaller research budgets.

3. Hotjar Feedback

Hotjar combines heatmaps with user feedback polls inside web apps. Its instant feedback button lets users submit thoughts whenever they feel necessary.

Pros:

• Combines behavioral analytics with feedback
• Easy to deploy on websites

Limitations:

• More suited for web than native app environments
• Feedback can sometimes be less contextual

4. Intercom Product Tours and Feedback

Intercom offers product tour features coupled with in-app messaging and surveys. It’s great for onboarding new users while simultaneously soliciting feedback.

Pros:

• Integrated messaging and survey system
• Segment users for targeted feedback

Cons:

• More focused on customer support and marketing teams
• Can be expensive for UX researchers alone

5. Mopinion

A comprehensive customer feedback tool, Mopinion offers in-app feedback capabilities focusing on improving digital experiences in real-time.

Strengths:

• Custom survey forms and feedback analytics
• Multi-channel feedback collection

May be more enterprise-focused and heavier than some UX researchers need for quick iterations.

Choosing the Right Tool for UX Research

When deciding on an in-app feedback tool, consider:

• Speed & ease of deployment: Can you start gathering insights immediately?
• User disruption: Does the tool interfere with the UX flow, or is it subtle?
• Customization: Can you tailor surveys to your user journey and segments?
• Analytics & reporting: How actionable is the feedback data?
• Cost & scalability: Can you afford it and scale as your product grows?

For many UX researchers, Zigpoll hits the sweet spot by offering fast, user-friendly in-app feedback collection with meaningful analytics—all designed to help you improve UX quickly.

Final Thoughts

In-app user feedback tools are vital for continuous UX improvement. By capturing real-time user insights within the context of your app environment, you reduce guesswork and directly address user needs.

Get started today with Zigpoll to embed quick surveys and polls that help you understand what drives your users' satisfaction — and where you can make their experience even better.

Happy researching — and may your UX always be user-approved!