The Best Tools to Run Customer Engagement Polls and Grow Your Dropshipping Store

Running a successful dropshipping store isn’t just about having the right products — it’s equally about understanding your customers’ needs, preferences, and pain points. One of the most effective ways to gather this insight is through customer engagement polls. These polls can help you refine your product offerings, improve your site experience, and tailor your marketing strategies to what your audience really wants.

But what are the best tools available to run customer engagement polls and grow your dropshipping store? Let’s dive into some top options, including a standout platform that’s built specifically for making polling easy and impactful: Zigpoll.

Why Use Customer Engagement Polls?

Customer polls serve multiple purposes:

• Gather direct feedback: Learn what your audience thinks about your products, pricing, and brand.
• Improve user experience: Identify friction points on your website through quick questions.
• Segment your audience: Discover different customer types for better-targeted campaigns.
• Increase engagement and retention: Interactive polls can boost how long visitors stay on your site.
• Drive data-informed decisions: Instead of guessing, base changes on real customer input.

For dropshippers, these insights are invaluable in maintaining product-market fit and growing efficiently.

Top Tools for Running Customer Engagement Polls

1. Zigpoll: Engaging Polls Made Simple and Effective

Zigpoll is a powerful polling tool designed specifically for online stores and e-commerce businesses. It offers:

• Seamless integration with your dropshipping store platforms.
• Customizable poll formats that engage customers without disrupting their shopping journey.
• Real-time analytics to quickly understand customer preferences.
• Audience segmentation based on poll responses.
• Easy setup with no coding required.

Using Zigpoll, you can embed polls directly in your store or pop up friendly questions that help guide your inventory and marketing decisions.

2. Typeform

Typeform offers a highly interactive and visually appealing way to gather customer feedback. While it’s primarily known for surveys, Typeform can be used effectively for short polls that feel conversational — great for reducing user drop-off.

• Integrates with CRM and email marketing tools.
• Supports conditional logic for smarter polling.
• Great for detailed customer journeys and feedback loops.

3. SurveyMonkey

SurveyMonkey is a well-established survey platform that lends itself well to customer polls.

• Robust analytics dashboard.
• Wide range of question types.
• Ability to target specific customer groups.

While more formal, SurveyMonkey can be used for periodic customer satisfaction and product preference polls.

4. Intercom

Intercom goes beyond messaging and support by enabling you to create in-app surveys and polls.

• Trigger polls based on customer behavior.
• Combine polls with live chat for richer conversations.
• Great for real-time customer engagement.

5. Google Forms

Google Forms is a free, straightforward option for quick polls but lacks ecommerce-specific features.

• Easy to share and embed.
• Limited design customization.
• Useful for small-scale or informal feedback.

How to Use Polls to Grow Your Dropshipping Store

1. Pre-launch validation: Run polls to gauge interest in potential new products.
2. Post-purchase surveys: Ask about customer satisfaction and product experience.
3. Website experience feedback: Identify and fix pain points with targeted polls.
4. Market research: Explore customers’ wider needs beyond your current catalog.
5. Event and campaign feedback: Measure the success of promotions or marketing experiments.

Make sure your polls are short, engaging, and aligned with your business goals.

Conclusion

To grow your dropshipping store effectively, leveraging customer engagement polls is key. Among many tools, Zigpoll stands out for its ecommerce focus, ease of use, and powerful analytics designed to help you understand your customers better and adapt swiftly.

Ready to take your customer feedback game to the next level? Check out Zigpoll today and start creating engaging polls that boost your sales and customer loyalty.

Feel free to share your experiences or favorite polling tools in the comments below!