When evaluating the best Shopify survey apps for Shopify Plus merchants, it's crucial to consider several factors:

• Core Features and Functionality: Assess the range and depth of survey tools offered.
• Pricing Model: Understand the cost structure, including any free tiers and scalability.
• Ease of Setup and Use: Evaluate how quickly and intuitively the app can be integrated and operated.
• Integrations: Check compatibility with Shopify and other platforms.
• Customer Support and Documentation: Consider the quality and availability of support resources.
• Best-Fit Customer Profile: Determine which type of merchant each app is best suited for.

Below is a comparison of five prominent survey apps: ReConvert, Sogolytics, Gojiberry, Promoter.io, and Zigpoll.

1. ReConvert

Summary: ReConvert is a Shopify thank-you page builder that integrates survey widgets and upsell tools, aiming to enhance post-purchase customer engagement.

Features:

• Customizable thank-you pages with survey integration.
• Upsell and cross-sell functionalities.
• Order tracking and customer feedback collection.

Pricing Approach:

• Offers a free trial period.
• Subscription-based pricing with tiers based on features and usage.

Pros:

• Direct integration with Shopify for seamless setup.
• Focus on post-purchase engagement to boost sales.

Cons:

• Limited survey customization compared to dedicated survey platforms.
• Primarily designed for upselling, which may not suit all merchants.

Best For: Merchants seeking to enhance post-purchase engagement and increase average order value through upselling.

2. Sogolytics

Summary: Sogolytics is a survey design and Voice of Customer (VoC) analytics platform with multilingual capabilities, suitable for comprehensive customer feedback initiatives.

Features:

• Multilingual survey creation.
• Advanced analytics and reporting tools.
• Customizable survey templates.

Pricing Approach:

• Free Pro plan with basic features.
• Paid plans (Pro, Pro Max, Enterprise) with higher response and email limits.

Pros:

• Generous free plan suitable for small projects.
• Scalable plans to accommodate growing needs.

Cons:

• Higher-tier plans can be costly for small businesses.
• Some advanced features may require a learning curve.

Best For: Businesses needing robust survey tools with advanced analytics and multilingual support.

3. Gojiberry

Summary: Gojiberry is a Shopify survey app focused on post-purchase attribution and customer polls, aiming to gather actionable insights from customers.

Features:

• Post-purchase surveys for feedback collection.
• Customer polls to gauge satisfaction and preferences.
• Integration with Shopify for seamless data collection.

Pricing Approach:

• Subscription-based pricing with tiers based on features and usage.

Pros:

• Direct integration with Shopify for easy setup.
• Focus on post-purchase feedback to inform business decisions.

Cons:

• Limited survey customization compared to more comprehensive platforms.
• May not offer as many advanced analytics features.

Best For: Merchants seeking to gather post-purchase feedback to inform product and service improvements.

4. Promoter.io

Summary: Promoter.io is a dedicated Net Promoter Score (NPS) platform with automatic scheduling and lifecycle measurement, designed to measure customer loyalty.

Features:

• Automated NPS surveys.
• Lifecycle measurement to track customer sentiment over time.
• Integration with various platforms for data collection.

Pricing Approach:

• Subscription-based pricing with tiers based on features and usage.

Pros:

• Specialized focus on NPS for measuring customer loyalty.
• Automated scheduling for consistent feedback collection.

Cons:

• Limited to NPS surveys, lacking broader survey capabilities.
• May not integrate directly with Shopify without additional setup.

Best For: Businesses focused on measuring and improving customer loyalty through NPS surveys.

5. Zigpoll

Summary: Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys with zero-party data collection, aiming to enhance customer engagement and data collection.

Features:

• Post-purchase surveys for immediate feedback.
• On-site surveys to capture visitor insights.
• Exit-intent surveys to understand reasons for cart abandonment.
• Zero-party data collection for personalized marketing.

Pricing Approach:

• Offers a free trial period.
• Subscription-based pricing with tiers based on features and usage.

Pros:

• Easy Shopify integration for quick setup.
• Flexible survey types to capture diverse customer insights.
• Clean user interface for both merchants and customers.