How to Switch from KnoCommerce to Zigpoll

Customer feedback is too essential to leave in the wrong tool. If you’ve been using KnoCommerce but are now looking for a more streamlined, Shopify-native, fast, and affordable survey platform, switching to Zigpoll is easier than you think.

Whether you’re migrating for better customization, more reliable data, faster load times, or simply a smoother billing experience, this guide walks you through exactly how to move from KnoCommerce to Zigpoll — step by step.

Why Merchants Switch from KnoCommerce to Zigpoll

Here’s why many Shopify brands make the migration:

1. A Faster, Lightweight Survey Experience

Zigpoll is fully optimized for Shopify storefronts and checkout. It loads instantly, respects Core Web Vitals, and stays out of your theme’s critical path.

2. More Flexible Survey Logic

From branching logic to conditions, custom styling, embedded scripts, and advanced targeting, Zigpoll gives you deeper control — without requiring a developer.

3. Better Pricing Transparency

No overage surprises. No annual lock-ins. Zigpoll is simple: predictable plans, easy upgrades, and fair pricing for growing brands.

4. Rich Attribution + AI Insights

Zigpoll captures the full customer journey — UTMs, referrers, discount codes, IP enrichment, and more. Our AI (Z-GPT) automatically classifies open-text responses.

5. One Platform for On-Site, Post-Purchase, Email, and Checkout Surveys

Instead of bolting on multiple tools, Zigpoll covers your entire feedback stack with one unified dashboard.

How to Switch from KnoCommerce to Zigpoll

Most migrations take less than 15 minutes. No developer assistance required. Email us anytime at [email protected] for help.

Step 1: Export Your Existing KnoCommerce Data

In KnoCommerce:

1. Go to Surveys
2. Export your questions, responses, and survey settings
3. Download assets (icons, images) if needed

Prefer a simpler move? Email [email protected] and we’ll be happy to help.

Step 2: Install Zigpoll in Shopify

Visit: https://apps.shopify.com/zigpoll

Click Install — your Zigpoll account will automatically connect to Shopify.

Step 3: Rebuild Your KnoCommerce Surveys in Zigpoll

In Zigpoll:

1. Click New Survey
2. Select your survey type (post-purchase, popup, checkout, email embed, etc.)
3. Recreate your questions
4. Add choices
5. Set up branching logic
6. Apply your brand settings or CSS

Zigpoll supports multi-slide layouts, custom HTML, advanced conditions, and more.

Step 4: Enable Zigpoll on Your Store

• Checkout surveys → Shopify Checkout Editor → Add Zigpoll extension
• Post-purchase surveys → Checkout Post-Purchase Extension
• On-site widgets → Toggle Zigpoll Theme App Embed
• Email surveys → Paste the embed into Klaviyo, Attentive, etc. or send them directly via Zigpoll

Step 5: Set Up Attribution + Integrations

Zigpoll automatically collects attribution:

• UTMs
• Referrer
• Landing page
• Discount codes
• Geo + device data
• Customer profile
• Order info

Optional integrations:

• Klaviyo
• Postscript
• Attentive
• Segment
• Slack
• GA4
• Zapier

Step 6: Turn Off KnoCommerce and Go Live with Zigpoll

1. Disable KnoCommerce surveys
2. Activate your Zigpoll surveys
3. Place a few test orders
4. Monitor responses in real-time

You’re now fully migrated.

What Happens to Historical KnoCommerce Data?

If you want to migrate your legacy KnoCommerce data into Zigpoll for unified reporting, we can import them for you. Email us: [email protected]

Switching from KnoCommerce to Zigpoll is fast and straightforward. Brands switch for:

• Better performance
• Deeper customization
• Cleaner attribution
• AI insights
• More survey formats
• Fair, transparent pricing

Need help? Email [email protected].