When evaluating NPS survey software for ecommerce, Alchemer, Hulk NPS Post Purchase Survey, and SurveySparrow are frequently compared. Each offers distinct features, pricing models, and integrations tailored to different business needs.
Alchemer
Core Features and Functionality
Alchemer is an enterprise survey and data collection platform that provides advanced survey logic, offline capabilities, and extensive data analysis tools. It supports unlimited surveys and responses, catering to complex survey requirements.
Pricing Model
Alchemer operates on a subscription-based pricing model with multiple tiers:
- Collaborator: $55 per user per month, includes 75,000 responses per account per year.
- Professional: $165 per user per month, includes 100,000 responses per account per year.
- Full Access: $275 per user per month, includes 100,000 responses per account per year.
- Enterprise and Business: Custom pricing available.
Annual billing options are available, with discounts for upfront payments. (trustradius.com)
Ease of Setup and Use
Alchemer offers a user-friendly interface with a drag-and-drop survey builder. However, the platform's extensive features may require a learning curve for new users.
Integrations
Alchemer integrates with various platforms, including CRM systems and marketing tools. Specific integrations with Shopify are not explicitly mentioned.
Customer Support and Documentation
Alchemer provides email support and a comprehensive knowledge base. Phone support is available with higher-tier plans.
Best-Fit Customer Profile
Alchemer is best suited for large enterprises or organizations requiring advanced survey capabilities and extensive customization.
Hulk NPS Post Purchase Survey
Core Features and Functionality
Hulk NPS Post Purchase Survey is a Shopify app designed to collect post-purchase feedback directly on the thank-you page. It offers customizable surveys, including NPS, product feedback, and customer satisfaction surveys. Features include drag-and-drop editor, file upload, pop-ups, and survey statistics. (apps.shopify.com)
Pricing Model
Hulk NPS Post Purchase Survey offers two pricing plans:
- Development Plan: Free for all partner development stores.
- Pro Plan: $25 per month, includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (apps.shopify.com)
Ease of Setup and Use
The app provides one-click installation on Shopify stores, making it easy to set up and use.
Integrations
Hulk NPS Post Purchase Survey is specifically designed for Shopify, ensuring seamless integration with the platform.
Customer Support and Documentation
Support is available through the Shopify App Store, with a knowledge base and troubleshooting guides.
Best-Fit Customer Profile
Ideal for Shopify store owners seeking a straightforward solution to gather post-purchase feedback and measure NPS.
SurveySparrow
Core Features and Functionality
SurveySparrow is an omnichannel conversational survey and CX platform that offers customizable surveys, including NPS, customer satisfaction, and employee engagement surveys. It supports multiple channels, including web, email, and mobile, and provides features like offline surveys, recurring surveys, and data analysis tools.
Pricing Model
SurveySparrow offers tiered pricing based on response volume and features:
- Basic: Starting at $19 per month, includes 100 responses per month.
- Premium: Starting at $49 per month, includes 1,000 responses per month.
- Enterprise: Custom pricing available for higher response volumes and additional features.
Annual billing options are available with discounts.
Ease of Setup and Use
SurveySparrow offers an intuitive interface with a drag-and-drop survey builder, making it accessible for users without technical expertise.
Integrations
SurveySparrow integrates with various platforms, including CRM systems, marketing tools, and ecommerce platforms. Specific integrations with Shopify are not explicitly mentioned.
Customer Support and Documentation
SurveySparrow provides 24/7 customer support through chat, email, and phone. A comprehensive knowledge base and community forum are also available.
Best-Fit Customer Profile
Suitable for businesses of all sizes seeking a versatile survey platform with omnichannel capabilities and advanced features.
Three-Way Comparison
| Feature | Alchemer | Hulk NPS Post Purchase Survey | SurveySparrow |
|---|---|---|---|
| Core Features | Advanced survey logic, offline capabilities, extensive data analysis | Post-purchase surveys, NPS, product feedback, customer satisfaction | Omnichannel surveys, NPS, customer satisfaction, employee engagement |
| Pricing Model | Subscription-based, starting at $55 per user per month | $25 per month for Pro Plan, free for development stores | Tiered pricing, starting at $19 per month for Basic plan |
| Ease of Setup and Use | User-friendly interface, may require learning curve | One-click installation on Shopify, easy to use | Intuitive interface, drag-and-drop builder |
| Integrations | Various platforms, specific Shopify integrations not specified | Designed for Shopify | Integrates with various platforms, specific Shopify integrations not specified |
| Customer Support and Documentation | Email support, knowledge base, phone support with higher tiers | Support via Shopify App Store, knowledge base | 24/7 support through chat, email, phone, knowledge base, community forum |
| Best-Fit Customer Profile | Large enterprises needing advanced survey capabilities | Shopify store owners |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
