When evaluating attribution survey tools for Shopify Plus merchants, two platforms stand out: Alchemer and Zigpoll. Alchemer is an enterprise-level survey and data collection platform, while Zigpoll is a Shopify app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. This comparison delves into their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.

Alchemer

Features

Alchemer offers a comprehensive suite of survey tools, including advanced survey logic, offline/kiosk mode, and advanced data reports. It supports various question types and provides robust analytics capabilities. However, some features may require additional setup or customization, which could be complex for users without technical expertise.

Pricing Model

Alchemer operates on a subscription-based pricing model with multiple tiers:

• Collaborator: $55 per user per month, offering unlimited surveys and email support.
• Professional: $165 per user per month, adding advanced survey logic and offline mode.
• Full Access: $275 per user per month, including advanced data reports and analysis tools.
• Enterprise and Business: Custom pricing, tailored to large organizations with specific needs.

These plans are billed annually, with monthly billing available for the Collaborator plan. Alchemer does not offer a pay-per-survey option. (help.alchemer.com)

Ease of Setup and Use

Alchemer's platform is feature-rich but may present a steep learning curve for new users. The extensive customization options can be overwhelming without prior experience in survey design and data analysis.

Integrations

Alchemer integrates with various platforms, including CRM systems and marketing tools. However, specific integrations with Shopify Plus are not explicitly mentioned, which may require additional configuration or third-party tools.

Customer Support and Documentation

Alchemer provides 24/7 customer support with a dedicated success manager. Users have reported high satisfaction with the support team, noting quick response times and effective assistance. (alchemer.com)

Best-Fit Customer Profile

Alchemer is best suited for large enterprises or organizations with dedicated teams for survey management and data analysis. Its extensive features and customization options are ideal for businesses requiring complex survey solutions and having the resources to manage them effectively.

Zigpoll

Features

Zigpoll specializes in post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. It offers a variety of question formats, including single-select, multi-select, sliding scale, and photo selections. The platform provides AI-powered insights and analytics, making it easier to synthesize survey results. Zigpoll also supports SMS surveys and offers white-label customization. (zigpoll.com)

Pricing Model

Zigpoll offers a tiered pricing structure:

• Lite: Free plan with up to 100 responses per month.
• Standard: $29 per month, including 500 responses and 2,500 emails.
• Advanced: $97 per month, offering 2,000 responses and 10,000 emails.
• Ultimate: $194 per month, providing unlimited responses and emails.

All plans include unlimited surveys, flexible question formats, and AI-powered insights. Zigpoll also offers a 25% discount for annual billing. (zigpoll.com)

Ease of Setup and Use

Zigpoll is designed for ease of use, with a clean user interface and straightforward survey creation process. The platform is intuitive, allowing users to set up and deploy surveys quickly without extensive training.

Integrations

Zigpoll offers a one-click integration with Shopify, enabling seamless embedding of surveys into your store. This integration simplifies the process of collecting customer feedback directly from your Shopify Plus store. (zigpoll.com)

Customer Support and Documentation

Zigpoll is known for its responsive customer support, with users praising the team's availability and helpfulness. The platform provides comprehensive documentation and resources to assist users in maximizing the tool's potential.

Best-Fit Customer Profile

Zigpoll is ideal for Shopify Plus merchants seeking an easy-to-implement solution for collecting customer feedback through various survey types. Its affordability and seamless integration with Shopify make it well-suited for businesses looking to enhance customer engagement and gather actionable insights without significant overhead.

Side-by-Side Comparison

Which to Choose

When deciding between Alchemer and Zigpoll for your Shopify Plus store, consider the following:

• Alchemer: If