Asklayer is a Shopify app designed to gather customer feedback through micro-surveys and on-site questionnaires at various touchpoints. Its primary focus is on post-purchase surveys, link-based surveys, email surveys, and popup surveys, aiming to provide actionable insights to e-commerce businesses. However, some users have reported challenges with its integration capabilities and customer support responsiveness. (apps.shopify.com)
For e-commerce businesses seeking alternatives to Asklayer, several tools offer similar functionalities with varying features, pricing, and integration capabilities. Below is a comparison of notable options:
1. Grapevine Surveys
Summary: Grapevine Surveys is an attribution survey tool tailored for e-commerce platforms, enabling businesses to collect customer feedback and attribute sales to specific channels and reasons.
Key Features:
- Post-purchase surveys
- Multi-channel survey distribution
- Customizable question types
- Advanced analytics and reporting
- Integration with major e-commerce platforms
Pricing:
- Free plan available with limited features
- Paid plans start at $29/month, offering additional responses and advanced features
Pros:
- User-friendly interface
- Flexible survey distribution channels
- Comprehensive analytics
Cons:
- Limited customization options in lower-tier plans
- Some users report occasional integration issues
Best For: Small to medium-sized e-commerce businesses seeking an affordable and straightforward solution for collecting customer feedback.
2. Hulk NPS Post Purchase Survey
Summary: Hulk NPS is a post-purchase survey tool designed to measure customer satisfaction and gather feedback to improve products and services.
Key Features:
- Net Promoter Score (NPS) surveys
- Customizable survey templates
- Automated survey triggers
- Integration with Shopify and other platforms
Pricing:
- Free plan with basic features
- Paid plans starting at $19/month, offering advanced features and higher response limits
Pros:
- Easy setup and integration
- Effective in measuring customer loyalty
- Affordable pricing tiers
Cons:
- Limited question types compared to competitors
- Basic analytics in lower-tier plans
Best For: E-commerce businesses focused on measuring customer loyalty and satisfaction post-purchase.
3. Gojiberry
Summary: Gojiberry is an attribution survey tool that helps e-commerce businesses understand customer behavior and attribute sales to specific marketing efforts.
Key Features:
- Attribution surveys
- Customizable survey design
- Real-time analytics
- Integration with Shopify and other platforms
Pricing:
- Pricing details are available upon request
Pros:
- Advanced attribution capabilities
- Highly customizable surveys
- Responsive customer support
Cons:
- Pricing may be higher compared to other tools
- Some users find the interface less intuitive
Best For: Medium to large e-commerce businesses requiring advanced attribution insights and customizable survey options.
Comparison Table:
| Feature | Grapevine Surveys | Hulk NPS Post Purchase Survey | Gojiberry |
|---|---|---|---|
| Post-Purchase Surveys | Yes | Yes | Yes |
| Multi-Channel Distribution | Yes | No | Yes |
| Customizable Question Types | Yes | Limited | Yes |
| Advanced Analytics | Yes | Basic | Yes |
| Shopify Integration | Yes | Yes | Yes |
| Pricing (Starting) | $29/month | $19/month | Contact |
Situational Recommendations:
For Small E-commerce Businesses: If you're looking for an affordable and straightforward solution to gather customer feedback, Grapevine Surveys offers a user-friendly interface with flexible survey distribution channels.
For Measuring Customer Loyalty: If your primary goal is to measure customer satisfaction and loyalty post-purchase, Hulk NPS Post Purchase Survey provides effective NPS surveys with easy setup and integration.
For Advanced Attribution Insights: If you require advanced attribution capabilities and highly customizable surveys, Gojiberry may be the right fit, especially for medium to large e-commerce businesses.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing a comprehensive solution for gathering customer feedback across various touchpoints.
