Asklayer and AskNicely are customer feedback tools tailored for ecommerce startups. Asklayer integrates micro-surveys and on-site feedback within Shopify stores, while AskNicely focuses on Net Promoter Score (NPS) surveys and customer experience management for ecommerce and service businesses.
Asklayer
Features
- Micro-Surveys: Deploy short, targeted surveys at various touchpoints within the Shopify store.
- On-Site Feedback: Collect real-time feedback directly from website visitors.
- Shopify Integration: Seamless integration with Shopify for easy setup and management.
Pricing Model
- Free Plan: Up to 25 responses per month.
- Basic Plan: Approximately $45 per month for up to 200 responses.
- Standard Plan: Approximately $91 per month for up to 1,000 responses.
- Additional Responses: $0.15 per extra response.
Pricing based on information from ITreview.
Pros
- Shopify Native: Designed specifically for Shopify users.
- Affordable: Competitive pricing suitable for startups.
- Easy Setup: Quick installation and configuration.
Cons
- Limited Features: Fewer advanced analytics compared to competitors.
- Scalability: May require upgrading plans as the business grows.
Best-Fit Customer Profile
- Ecommerce Startups: Ideal for small to medium-sized Shopify stores seeking straightforward feedback solutions.
AskNicely
Features
- NPS Surveys: Measure customer loyalty and satisfaction.
- AI-Powered Insights: Analyze feedback with AI-driven reports.
- Automated Workflows: Set up automated actions based on feedback.
- Integrations: Connect with platforms like Slack and Microsoft Teams.
- Reputation Management: Manage and respond to customer reviews.
Pricing Model
- Learn Plan: Pricing scales with response volume, starting from 500 responses per year.
- Grow Plan: Includes additional features; pricing scales with response volume.
- Transform Plan: Comprehensive features; pricing scales with response volume.
Pricing details available on AskNicely's pricing page.
Pros
- Comprehensive Features: Advanced analytics and automation.
- Scalability: Suitable for growing businesses.
- Reputation Management: Helps maintain a positive brand image.
Cons
- Pricing: Higher cost may be a barrier for startups.
- Complexity: May require a learning curve for new users.
Best-Fit Customer Profile
- Growing Ecommerce Businesses: Suitable for companies looking to scale their customer experience management.
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeSide-by-Side Comparison
| Feature | Asklayer | AskNicely |
|---|---|---|
| Survey Type | Micro-surveys at various touchpoints | NPS surveys and customer experience management |
| Integration | Shopify native | Integrates with platforms like Slack and Microsoft Teams |
| Pricing | Free plan; paid plans from approximately $45 to $91 per month | Pricing scales with response volume; plans start from 500 responses per year |
| Reputation Management | Not specified | Included |
| AI Insights | Not specified | AI-powered insights and automated workflows |
| Best-Fit Customer | Small to medium-sized Shopify stores | Growing ecommerce businesses seeking advanced customer experience management |
Which to Choose
- Asklayer: Best for startups needing a simple, cost-effective feedback tool integrated with Shopify.
- AskNicely: Ideal for growing businesses requiring advanced features and scalability in customer experience management.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
