When evaluating NPS survey software for Shopify stores, it's essential to consider tools that integrate seamlessly with the platform, offer relevant features, and provide value for the investment. Asklayer, Delighted, and Alchemer are three prominent options, each with distinct strengths and considerations.
Core Features and Functionality
| Feature | Asklayer | Delighted | Alchemer |
|---|---|---|---|
| Survey Types | Post-purchase, exit-intent, on-site, email, NPS, CSAT | NPS, CSAT, CES via email and SMS | Customizable surveys, including NPS, CSAT, market research |
| Targeting | Advanced targeting based on user behavior, page, product, and cart | Limited targeting capabilities | Advanced targeting with customizable logic |
| Question Types | Over 15, including single choice, multiple choice, star rating, dropdown | Standard question types | Extensive, including complex branching and logic |
| Integrations | Deep integration with Shopify, Mailchimp, Klaviyo, webhooks | Integrates with Shopify, Zapier, and other platforms | Integrates with Shopify, but may require custom setup |
Pricing and Value
| Plan | Asklayer | Delighted | Alchemer |
|---|---|---|---|
| Free Plan | Yes, with 25 responses/month | Yes, with limited features | No |
| Entry-Level Paid Plan | $9/month for 100 orders included | $49/month for 1,000 responses | Contact for pricing |
| Mid-Tier Plan | $29/month for 500 orders included | $99/month for 2,500 responses | Contact for pricing |
| High-Tier Plan | $299/month for unlimited orders | $199/month for 5,000 responses | Contact for pricing |
Ease of Setup and Use
Asklayer: Designed specifically for Shopify, Asklayer offers a user-friendly interface with easy integration. Its no-code builder allows for quick survey creation without technical expertise.
Delighted: Known for its simplicity, Delighted provides straightforward survey creation and deployment, making it accessible for users without a technical background.
Alchemer: While offering advanced features, Alchemer's setup can be more complex, potentially requiring technical assistance for full utilization.
Integrations
Asklayer: Offers deep integration with Shopify, Mailchimp, Klaviyo, and webhooks, facilitating seamless data flow and automation.
Delighted: Integrates with Shopify, Zapier, and other platforms, allowing for flexible data handling and automation.
Alchemer: Integrates with Shopify, but may require custom setup for optimal functionality.
Customer Support and Documentation
Asklayer: Provides responsive support with a dedicated team, including live chat and a comprehensive knowledge base.
Delighted: Offers robust support through various channels, including email and live chat, along with detailed documentation.
Alchemer: Provides extensive support and resources, though some users may find the learning curve steep due to the platform's complexity.
Best-Fit Customer Profile
Asklayer: Ideal for Shopify store owners seeking a specialized, easy-to-use survey tool with deep integration and advanced targeting capabilities.
Delighted: Suited for businesses looking for a simple, straightforward survey tool with essential features and ease of use.
Alchemer: Best for enterprises requiring advanced survey capabilities, customizable logic, and the ability to handle complex data collection needs.
Situational Recommendations
For Shopify Store Owners Seeking Seamless Integration: Asklayer stands out with its deep Shopify integration, advanced targeting, and user-friendly setup, making it a strong choice for those looking to implement effective NPS surveys without technical hassle.
For Businesses Prioritizing Simplicity: Delighted offers a straightforward approach to collecting customer feedback, suitable for those who need essential survey functionalities without the need for extensive customization.
For Enterprises Requiring Advanced Features: Alchemer provides a comprehensive suite of survey tools with customizable logic and extensive integrations, catering to complex data collection and analysis needs.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional flexibility in gathering customer feedback.
