When evaluating survey tools for your Shopify store, it's essential to consider how each option aligns with your business needs. In this comparison of Asklayer vs Delighted vs POWR, we'll examine their core features, pricing models, ease of use, integrations, customer support, and best-fit customer profiles to help you make an informed decision.
Asklayer
Core Features and Functionality
Asklayer is a Shopify-focused survey app that offers micro-surveys and on-site feedback at multiple touchpoints. Key features include:
- Unlimited Surveys and Questions: Create as many surveys and questions as needed.
- Multiple Question Types: Supports single choice, multiple choice, word cloud, email, number range, star rating, dropdown, binary choice, consent, NPS, CES, and CSAT questions.
- Branching Logic and Randomization: Enhance survey interactivity and data quality.
- Advanced Targeting: Utilize URL targeting, device targeting, geolocation, and more.
- Integrations: Connects with Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 other platforms via webhooks.
- Branding and Design: Offers options for custom colors, favicon and background uploads, and email white-labeling.
- Analytics and Reporting: Provides charts, cross-tabulation, NPS & CSAT calculations, AI summarization, and data filtering.
Pricing Model
Asklayer offers tiered pricing based on response volume:
- Free Plan: 25 responses per month.
- Basic Plan: $29/month for 200 responses per month.
- Standard Plan: $59/month for 1,000 responses per month.
- Pro Plan: $149/month for 3,000 responses per month.
- Enterprise Plan: Custom pricing for 10,000 responses per month.
Additional responses are priced at $0.10 per response for Basic and Standard plans, and $0.07 per response for Pro and Enterprise plans. (asklayer.io)
Ease of Setup and Use
Asklayer provides a user-friendly interface with a 7-day free trial, allowing businesses to test features before committing. The setup process is straightforward, with options for customization to match your store's branding.
Integrations
Asklayer integrates with various platforms, including Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 other platforms via webhooks. This extensive integration capability ensures seamless data flow across your marketing and analytics tools.
Customer Support and Documentation
Asklayer offers support through email and live chat, with a comprehensive knowledge base available for self-help. For higher-tier plans, additional support options like direct-to-developer support and dedicated account managers are available.
Best-Fit Customer Profile
Asklayer is ideal for Shopify store owners seeking a comprehensive survey tool with advanced targeting and integration capabilities. Its tiered pricing accommodates businesses of various sizes, from startups to large enterprises.
Delighted
Core Features and Functionality
Delighted specializes in customer experience surveys, offering NPS, CSAT, and CES surveys via email and SMS. Key features include:
- Unlimited Surveys and Responses: Conduct as many surveys as needed without response limits.
- Question Customization: Customize questions to fit your brand's voice.
- Question Logic: Implement logic to tailor survey paths based on responses.
- Integrations: Connects with over 35 platforms, including Slack, Shopify, and Zendesk.
- Branding Customization: Allows logo and color customization to match your brand identity.
- Analytics and Reporting: Provides access to the Delighted Community for insights and best practices.
Pricing Model
Delighted offers the following plans:
- Free Plan: 25 responses per month and 1 user.
- Starter Plan: $19/month for 50 responses per month and 2 users.
- Growth Plan: $39/month for 100 responses per month and 3 users.
All plans include unlimited surveys, question customization, question logic, and access to the Delighted Community. (delighted.com)
Ease of Setup and Use
Delighted offers a straightforward setup process with no credit card required for the free plan. The platform is designed for ease of use, enabling quick deployment of surveys via email and SMS channels.
Integrations
Delighted integrates with over 35 platforms, including Slack, Shopify, and Zendesk, facilitating seamless data synchronization and workflow automation.
Customer Support and Documentation
Delighted provides support through email and offers access to the Delighted Community for additional resources and best practices.
Best-Fit Customer Profile
Delighted is well-suited for businesses seeking a simple and effective tool for measuring customer satisfaction through NPS, CSAT, and CES surveys via email and SMS. Its pricing structure is favorable for small to medium-sized businesses.
POWR
Core Features and Functionality
POWR is a Shopify form builder that includes customizable surveys, popups, and lead capture forms. Key features include:
- Customizable Surveys and Forms: Design surveys and forms that match your store's branding.
- Popup Forms: Create engaging popup forms to capture leads and feedback.
- Lead Capture: Collect customer information
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
