When evaluating survey applications for your Shopify store, it's essential to consider tools that align with your specific needs. Asklayer and Fairing are two prominent options, each offering unique features tailored to different aspects of customer feedback.
Asklayer vs Fairing for Shopify Stores
Asklayer is a versatile survey app designed to gather customer insights through on-site widgets, emails, and SMS. It offers a range of survey types, including post-purchase, exit-intent, and email surveys, along with NPS and CSAT scoring. Its flexibility allows for unlimited surveys and questions, catering to various feedback requirements. (apps.shopify.com)
Fairing, on the other hand, specializes in post-purchase surveys, providing in-depth analytics and AI-generated attribution insights. It focuses on understanding customer behavior post-purchase, offering features like NPS surveys and integrations with over 25 platforms, including Klaviyo and Meta. (apps.shopify.com)
Core Features and Functionality
| Feature | Asklayer | Fairing |
|---|---|---|
| Survey Types | On-site widgets, emails, SMS, post-purchase, exit-intent, NPS, CSAT, polls | Post-purchase surveys, NPS surveys |
| Question Types | Unlimited, including single choice, multiple choice, word cloud, email, number range, star rating, dropdown, binary choice, consent | Unlimited questions and responses |
| Targeting and Logic | Advanced targeting rules, skip logic, question randomization, coupon generation | Analyze LTV against survey responses, AI-generated attribution insights |
| Integrations | Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, 5000+ via Webhooks | 25+ integrations, including Klaviyo, Meta, API, Translations |
| Analytics and Reporting | Real-time analytics, charts, cross-tabulation, AOV and LTV cohorts, NPS & CSAT calculation, AI summarization | Analyze LTV against survey responses, AI-generated attribution insights |
Pricing and Value
Asklayer offers a free plan with limited responses, suitable for small stores. Paid plans start at $29 per month, scaling up to $299 per month for the Plus & Multi-site plan, which includes unlimited responses and additional support. (asklayer.io)
Fairing provides a free plan for up to 100 orders, with paid plans starting at $15 per month for up to 200 orders, $49 per month for up to 500 orders, and $149 per month for up to 5,000 orders. (apps.shopify.com)
Ease of Setup and Use
Asklayer is praised for its user-friendly interface and ease of setup. Merchants have reported quick implementation and intuitive customization options. (apps.shopify.com)
Fairing is also noted for its seamless integration with Shopify and ease of use. Users appreciate the straightforward setup process and the ability to quickly launch surveys without technical expertise. (apps.shopify.com)
Integrations
Asklayer integrates with a wide range of platforms, including Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 others via Webhooks. (asklayer.io)
Fairing offers integrations with over 25 platforms, including Klaviyo, Meta, API, and Translations, facilitating seamless data flow across various tools. (apps.shopify.com)
Customer Support and Documentation
Asklayer is commended for its responsive customer support and comprehensive documentation, assisting users in maximizing the app's potential. (apps.shopify.com)
Fairing is praised for its responsive and helpful customer support, along with continuous updates and new features, ensuring users have access to the latest tools and assistance. (apps.shopify.com)
Best-Fit Customer Profile
Asklayer is ideal for merchants seeking a flexible and customizable survey solution that can be tailored to various customer touchpoints, including on-site interactions, post-purchase feedback, and email surveys.
Fairing is best suited for merchants focusing on post-purchase insights, aiming to understand customer behavior after the sale and optimize marketing strategies accordingly.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing a comprehensive approach to gathering customer feedback.
