When evaluating post-purchase survey tools for online stores, it's essential to consider how each platform aligns with your business needs. In this comparison of Asklayer vs Gojiberry for online stores, we'll delve into their features, pricing models, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
Asklayer
Asklayer is a Shopify app designed to collect micro-surveys and on-site feedback at multiple touchpoints throughout the customer journey. Its primary focus is on gathering insights directly from customers during their shopping experience.
Features
- Micro-Surveys: Deploy short, targeted surveys at various stages of the shopping process to capture immediate feedback.
- On-Site Feedback: Collect real-time feedback through customizable widgets integrated into your store's interface.
- Analytics Dashboard: Access a comprehensive dashboard to analyze responses and identify trends.
Pricing Model
Asklayer offers a tiered pricing structure based on the volume of responses. While specific pricing details are not publicly disclosed, the model typically includes:
- Free Tier: Limited number of responses per month, suitable for small stores or testing purposes.
- Paid Tiers: Scalable plans that accommodate higher response volumes, with pricing increasing accordingly.
Note: For the most accurate and up-to-date pricing information, please refer to Asklayer's official website.
Pros and Cons
Pros:
- User-Friendly Interface: Easy to set up and integrate with Shopify stores.
- Real-Time Feedback: Immediate insights into customer sentiments and experiences.
- Customizable Surveys: Ability to tailor surveys to specific customer interactions.
Cons:
- Limited Advanced Features: May lack in-depth analytics and reporting capabilities found in more comprehensive survey tools.
- Shopify Exclusivity: Primarily designed for Shopify, limiting use with other e-commerce platforms.
Best-Fit Customer Profile
Asklayer is ideal for small to medium-sized Shopify store owners seeking a straightforward solution to gather immediate customer feedback without the need for complex survey setups.
Gojiberry
Gojiberry is a Shopify app focused on post-purchase attribution and customer polls, aiming to understand customer motivations and experiences after completing a purchase.
Features
- Post-Purchase Surveys: Send surveys to customers immediately after purchase to gather insights on their buying decisions.
- Attribution Analysis: Analyze which marketing channels or campaigns influenced customer purchases.
- Customer Polls: Engage customers with polls to understand preferences and satisfaction levels.
Pricing Model
Gojiberry employs a usage-based pricing model, where costs are determined by the number of surveys sent or responses collected. Specific pricing tiers are not publicly available, but the model generally includes:
- Pay-As-You-Go: Charges based on the number of surveys sent or responses received.
- Subscription Plans: Monthly or annual plans offering a set number of surveys or responses.
Note: For the most accurate and up-to-date pricing information, please refer to Gojiberry's official website.
Pros and Cons
Pros:
- Post-Purchase Focus: Gathers insights on customer motivations and satisfaction after purchase.
- Attribution Analysis: Helps identify effective marketing channels and campaigns.
- Engaging Polls: Encourages customer engagement through interactive polls.
Cons:
- Limited On-Site Feedback: Does not offer real-time feedback during the shopping experience.
- Shopify Exclusivity: Primarily designed for Shopify, limiting use with other e-commerce platforms.
Best-Fit Customer Profile
Gojiberry is well-suited for Shopify store owners who want to understand post-purchase behaviors, assess marketing effectiveness, and engage customers after the sale.
Side-by-Side Comparison
| Feature | Asklayer | Gojiberry |
|---|---|---|
| Core Features | Micro-surveys, on-site feedback, analytics dashboard | Post-purchase surveys, attribution analysis, customer polls |
| Pricing Model | Tiered pricing based on response volume | Usage-based pricing, pay-as-you-go or subscription plans |
| Ease of Setup and Use | Easy integration with Shopify, user-friendly interface | Simple setup, integrates with Shopify |
| Integrations | Shopify | Shopify |
| Customer Support | Email support, knowledge base | Email support, knowledge base |
| Best-Fit Customer Profile | Small to medium-sized Shopify stores seeking immediate customer feedback | Shopify stores aiming to understand post-purchase behaviors and marketing effectiveness |
Which to Choose
When deciding between Asklayer and Gojiberry, consider the following scenarios:
Choose Asklayer if: You need a straightforward tool to collect immediate feedback during the shopping experience, especially if your focus is on enhancing the on-site customer journey.
Choose Gojiberry if: You're interested in understanding customer motivations and satisfaction after purchase, and want to analyze the effectiveness of your marketing efforts.
Both tools offer valuable insights tailored to different stages of the customer journey. Your choice should align with your specific objectives and the areas you wish to focus on for improvement.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
