When evaluating feedback tools for online stores, Asklayer, Gojiberry, and Delighted are frequently compared. Each offers unique features tailored to different business needs.
Core Features and Functionality
| Feature | Asklayer | Gojiberry | Delighted |
|---|---|---|---|
| Survey Types | Micro-surveys, post-purchase, email, popup | Post-purchase, link-based, email, product inserts | NPS, CSAT, CES surveys via email and SMS |
| Targeting Options | Advanced per-page, per-product, user-based | Advanced segmentation and conditional logic | Limited targeting capabilities |
| Analytics | Per-question reporting, in-app charts, raw data export | Analytics dashboard, CSV download | Basic reporting features |
Asklayer provides a comprehensive suite of survey types, including micro-surveys and post-purchase surveys, with advanced targeting options. Its analytics are robust, offering per-question reporting and data export capabilities. (asklayer.io)
Gojiberry focuses on ease of use with a quick setup process, supporting post-purchase and link-based surveys. It offers advanced segmentation and conditional logic for targeted feedback collection. The analytics dashboard provides real-time insights with CSV export options. (fixmystore.com)
Delighted specializes in NPS, CSAT, and CES surveys delivered via email and SMS, offering straightforward survey deployment but with limited targeting and reporting features.
Pricing and Value
| Plan | Asklayer | Gojiberry | Delighted |
|---|---|---|---|
| Free Plan | Yes | Yes | No |
| Entry-Level Paid Plan | $29/month | $39/month | Contact for pricing |
| Mid-Tier Plan | $79/month | $79/month | Contact for pricing |
| Enterprise Plan | $299/month | Contact for pricing | Contact for pricing |
Asklayer offers a free plan with basic features, with paid plans starting at $29/month, scaling up to $299/month for enterprise needs. (asklayer.io)
Gojiberry provides a free plan and paid plans starting at $39/month, with a mid-tier plan at $79/month. Pricing details for enterprise plans are available upon request. (fixmystore.com)
Delighted does not publicly disclose pricing; interested parties must contact the company directly for information.
Ease of Setup and Use
Asklayer requires a user-friendly setup but managing multiple micro-surveys at various site locations can be complex. (zigpoll.com)
Gojiberry emphasizes a 1-minute no-code setup, even on mobile devices, facilitating quick deployment. (fixmystore.com)
Delighted offers straightforward survey deployment via email and SMS, with minimal setup required.
Integrations
Asklayer integrates deeply with Shopify and other tools via webhooks, focusing on comprehensive survey strategies. (fixmystore.com)
Gojiberry integrates with Shopify and supports extensibility through webhooks, allowing for custom integrations. (fixmystore.com)
Delighted integrates with various platforms, including Shopify, providing flexibility in deployment.
Customer Support and Documentation
Asklayer provides email and chat support during business hours with well-maintained documentation. (zigpoll.com)
Gojiberry offers responsive support with active chat and a comprehensive knowledge base. (fixmystore.com)
Delighted offers customer support, but specific details regarding responsiveness and documentation quality are not specified.
Best-Fit Customer Profile
Asklayer is suitable for merchants seeking lightweight, multi-touchpoint micro-surveys for quick feedback. (zigpoll.com)
Gojiberry is ideal for startups focused on post-purchase attribution with simple polling needs. (zigpoll.com)
Delighted is best for businesses needing simple NPS, CSAT, and CES surveys via email and SMS.
Situational Recommendations
For startups seeking quick, straightforward feedback collection: Gojiberry offers an easy setup with essential survey types, making it suitable for businesses needing rapid deployment.
For merchants requiring advanced targeting and comprehensive analytics: Asklayer provides a wide range of survey types with robust analytics, ideal for businesses needing in-depth insights.
For companies focused on simple, direct customer satisfaction metrics: Delighted offers a streamlined approach to collecting NPS, CSAT, and CES scores via email and SMS.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing a comprehensive solution for gathering customer feedback across various touchpoints.
