Asklayer, Gojiberry, and Grapevine Surveys are customer feedback platforms commonly compared by direct-to-consumer (DTC) brands. Each offers unique features tailored to different business needs.
Asklayer
Core Features and Functionality
Asklayer provides a Shopify-integrated micro-survey and on-site feedback app, enabling DTC brands to collect customer insights at multiple touchpoints. It offers various question types, branching logic, randomization, advanced targeting, and detailed reporting. Integrations include Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, and Mailchimp. (asklayer.io)
Pricing Model
Asklayer offers tiered pricing based on response volume:
- Free Plan: 25 responses per month.
- Basic Plan: $29 per month for 200 responses.
- Standard Plan: $59 per month for 1,000 responses.
- Pro Plan: $149 per month for 3,000 responses.
Additional responses are charged at $0.07 to $0.1 per response, depending on the plan. (asklayer.io)
Ease of Setup and Use
Asklayer offers a user-friendly interface with a quick setup process, requiring no credit card for the free plan. Its integration with Shopify is straightforward, facilitating seamless implementation. (asklayer.io)
Integrations
Asklayer integrates with Shopify and other platforms, including Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, and Mailchimp. (asklayer.io)
Customer Support and Documentation
Asklayer provides comprehensive documentation and responsive customer support to assist users in maximizing the platform's capabilities.
Best-Fit Customer Profile
Asklayer is well-suited for small to medium-sized DTC brands seeking to gather customer feedback through on-site surveys and micro-surveys.
Gojiberry
Core Features and Functionality
Gojiberry is a Shopify survey app designed for post-purchase attribution and customer polls. It enables DTC brands to collect feedback after purchase, aiding in understanding customer satisfaction and product performance. (gojiberry.app)
Pricing Model
Gojiberry offers the following pricing tiers:
- Free Plan: Up to 100 responses per month.
- Starter Plan: $9 per month for up to 200 responses.
- Growth Plan: $23 per month for up to 500 responses.
- Premium Plan: $90 per month for unlimited responses.
Discounts are available for annual subscriptions. (gojiberry.app)
Ease of Setup and Use
Gojiberry offers an intuitive setup process with customizable survey options, allowing DTC brands to tailor surveys to their specific needs. (gojiberry.app)
Integrations
Gojiberry integrates with Shopify, facilitating seamless survey deployment and data collection. (gojiberry.app)
Customer Support and Documentation
Gojiberry provides customer support and documentation to assist users in effectively utilizing the platform.
Best-Fit Customer Profile
Gojiberry is ideal for DTC brands focusing on post-purchase feedback to enhance customer satisfaction and product offerings.
Grapevine Surveys
Core Features and Functionality
Grapevine Surveys is a Shopify post-purchase survey app that collects feedback on the order status page. It enables DTC brands to gather insights from customers immediately after purchase, providing valuable data on the purchasing experience.
Pricing Model
Grapevine Surveys offers tiered pricing based on response volume:
- Free Plan: Up to 100 responses per month.
- Basic Plan: $19 per month for up to 500 responses.
- Pro Plan: $49 per month for up to 1,500 responses.
- Enterprise Plan: Custom pricing for over 1,500 responses.
Additional responses are charged at $0.05 to $0.10 per response, depending on the plan.
Ease of Setup and Use
Grapevine Surveys offers a straightforward setup process with easy integration into the Shopify order status page, allowing DTC brands to quickly deploy surveys.
Integrations
Grapevine Surveys integrates with Shopify, enabling seamless survey deployment and data collection.
Customer Support and Documentation
Grapevine Surveys provides customer support and documentation to assist users in effectively utilizing the platform.
Best-Fit Customer Profile
Grapevine Surveys is suitable for DTC brands seeking to collect immediate post-purchase feedback to assess the purchasing experience.
Three-Way Comparison
| Feature | Asklayer | Gojiberry | Grapevine Surveys |
|---|---|---|---|
| Core Features | Shopify-integrated micro-surveys at multiple touchpoints; various question types; branching logic; randomization; advanced targeting; detailed reporting; integrations with Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, and Mailchimp. | Shopify survey app for post-purchase attribution and customer polls; customizable surveys; survey link/QR creation; unlimited interviews; white-label support. | Shopify post-purchase survey app for order status page feedback; collects immediate post-purchase insights; integrates with Shopify. |
| Pricing Model | Free Plan: 25 responses/month; Basic |
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
