When evaluating NPS survey software for SaaS companies, it's essential to consider tools that align with your specific needs. Asklayer and Grapevine Surveys are two such options, each offering unique features tailored to different business models.
Asklayer
Asklayer is a Shopify micro-survey and on-site feedback app designed to collect customer insights at various touchpoints within your online store.
Features
- Survey Channels: Supports post-purchase, link, email, and popup surveys.
- Question Types: Offers single-choice, multiple-choice, word cloud, email, number range, star rating, dropdown, binary choice, consent, NPS, and CSAT questions.
- Survey Features: Includes templates, unlimited pages, unlimited surveys, branching logic, randomization, and advanced targeting.
- Integrations: Integrates with Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 other platforms via webhooks.
- Analytics: Provides charts, reporting, cross-tabulation, NPS & CSAT calculations, AI summarization, data filtering, and CSV exporting.
Pricing
Asklayer offers several pricing tiers:
- Free: 25 responses per month.
- Basic: $29/month for 200 responses per month.
- Standard: $59/month for 1,000 responses per month.
- Pro: $149/month for 3,000 responses per month.
- Plus & Multi-site: $299/month for unlimited responses across up to 5 sites.
Additional responses are priced at $0.07 to $0.1 per response, depending on the plan. (asklayer.io)
Pros
- Comprehensive Features: Offers a wide range of survey types and advanced targeting options.
- Scalability: Pricing plans cater to businesses of various sizes, from startups to large enterprises.
Cons
- Complex Pricing Structure: Multiple tiers and additional costs for extra responses can be confusing.
- Overwhelming for Small Businesses: The extensive feature set may be more than what smaller businesses require.
Best For
Established SaaS companies seeking a robust survey tool with advanced features and scalability.
Grapevine Surveys
Grapevine Surveys is a Shopify post-purchase survey app focused on collecting feedback from customers on the order status page.
Features
- Survey Channels: Primarily post-purchase surveys on the order confirmation page.
- Question Types: Supports multiple questions, including single-choice, multiple-choice, open text, CSAT, and NPS.
- Survey Features: Offers multiple languages, detailed reporting, and various question types.
- Integrations: Connects with platforms like Klaviyo and Google Sheets.
- Analytics: Provides survey engagement stats and revenue reports.
Pricing
Grapevine Surveys offers a single plan:
- Complete Plan: $25/month for unlimited surveys and responses. (grapevine-surveys.com)
Pros
- Simplicity: One flat rate with all features included.
- Cost-Effective: Affordable pricing for unlimited usage.
Cons
- Limited Survey Channels: Focuses mainly on post-purchase surveys, lacking other survey types.
- Basic Integrations: Fewer integration options compared to competitors.
Best For
SaaS companies looking for a straightforward, cost-effective solution for post-purchase feedback.
Side-by-Side Comparison
| Feature | Asklayer | Grapevine Surveys |
|---|---|---|
| Survey Channels | Post-purchase, link, email, popup | Post-purchase |
| Question Types | Single-choice, multiple-choice, word cloud, email, number range, star rating, dropdown, binary choice, consent, NPS, CSAT | Single-choice, multiple-choice, open text, CSAT, NPS |
| Integrations | Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, 5,000+ via webhooks | Klaviyo, Google Sheets |
| Pricing | Free: 25 responses/month; Basic: $29/month for 200 responses/month; Standard: $59/month for 1,000 responses/month; Pro: $149/month for 3,000 responses/month; Plus & Multi-site: $299/month for unlimited responses across up to 5 sites | $25/month for unlimited surveys and responses |
| Best For | Established SaaS companies seeking a robust survey tool with advanced features and scalability | SaaS companies looking for a straightforward, cost-effective solution for post-purchase feedback |
Which to Choose
When deciding between Asklayer and Grapevine Surveys for your SaaS company, consider the following:
For Comprehensive Feedback Needs: If your SaaS company requires diverse survey channels and advanced targeting to gather insights at various customer touchpoints, Asklayer's extensive feature set may be more suitable.
For Post-Purchase Focus: If your primary goal is to collect feedback immediately after purchase, especially on the order confirmation page, and you prefer a straightforward, cost-effective solution, Grapevine Surveys offers a focused approach.
Evaluate your specific requirements, budget, and desired features to determine which tool aligns best with your business objectives.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
