Asklayer and Grapevine Surveys are Shopify apps designed to collect customer feedback through Net Promoter Score (NPS) surveys. Asklayer offers micro-surveys and on-site feedback at multiple touchpoints, while Grapevine Surveys focuses on post-purchase surveys for order status page feedback.
Asklayer
Features
- Survey Channels: Post-purchase, link, email, and popup surveys.
- Question Types: Single choice, multiple choice, word cloud, email, number range, star rating, dropdown, binary choice, consent, NPS, CES, and CSAT.
- Advanced Targeting: Advanced page and user targeting.
- Integrations: All integrations.
- Branding: No Asklayer branding.
- Analytics: IP and location tracking, NPS and CSAT scoring, LTV and AOV analysis, AI summaries, and AI action lists.
Pricing
Asklayer offers tiered pricing based on monthly orders:
- Free: Up to 25 responses per month.
- Order-Based Plans: Starting at $29 per month for unlimited responses.
- Plus & Multi-Site: $299 per month for unlimited responses across up to 5 sites.
All plans include a 7-day no-risk trial. (asklayer.io)
Pros
- Multiple survey channels.
- Comprehensive question types.
- Advanced targeting and analytics.
Cons
- Pricing may be higher for smaller stores.
- Free plan has limited responses.
Best-Fit Customer Profile
Ideal for growing Shopify stores seeking diverse survey channels and advanced analytics.
Grapevine Surveys
Features
- Survey Channels: Post-purchase, on-site, email, embedded, Shopify POS, and standalone landing page surveys.
- Question Types: Single choice, multiple choice, open text, CSAT, and NPS.
- Integrations: Klaviyo, Shopify Flow, GA4, Google Sheets, and Judge.me.
- Reporting: Revenue reports, survey engagement stats, and export responses.
- Customization: Custom CSS styling.
Pricing
Grapevine Surveys offers a single plan at $25 per month, including unlimited surveys and responses. (grapevine-surveys.com)
Pros
- Flat-rate pricing with no usage tiers.
- Multiple survey channels.
- Comprehensive integrations.
Cons
- Limited advanced analytics compared to competitors.
- Customization options may be less extensive.
Best-Fit Customer Profile
Suitable for Shopify stores seeking an affordable, straightforward survey solution with essential features.
Side-by-Side Comparison
| Feature | Asklayer | Grapevine Surveys |
|---|---|---|
| Survey Channels | Post-purchase, link, email, popup | Post-purchase, on-site, email, embedded, Shopify POS, standalone landing page |
| Question Types | Single choice, multiple choice, word cloud, email, number range, star rating, dropdown, binary choice, consent, NPS, CES, CSAT | Single choice, multiple choice, open text, CSAT, NPS |
| Integrations | All integrations | Klaviyo, Shopify Flow, GA4, Google Sheets, Judge.me |
| Branding | No Asklayer branding | Custom CSS styling |
| Analytics | IP and location tracking, NPS and CSAT scoring, LTV and AOV analysis, AI summaries, AI action lists | Revenue reports, survey engagement stats, export responses |
| Pricing | Free plan up to 25 responses/month; paid plans starting at $29/month for unlimited responses | $25/month for unlimited surveys and responses |
Which to Choose
- Asklayer: Choose Asklayer if you require multiple survey channels, advanced targeting, and comprehensive analytics.
- Grapevine Surveys: Opt for Grapevine Surveys if you prefer a cost-effective, straightforward solution with essential features.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
