When evaluating customer feedback platforms for subscription commerce, it's essential to consider tools that effectively capture insights at various customer touchpoints. Asklayer, Hulk NPS Post Purchase Survey, and Delighted are three such platforms, each offering unique features tailored to different business needs.
Core Features and Functionality
| Feature | Asklayer | Hulk NPS Post Purchase Survey | Delighted |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES, Custom Forms | NPS, Post-Purchase Surveys | NPS, CSAT, CES |
| Delivery Channels | On-site Widgets, Post-Purchase, Email, Popup | Shopify Thank-You Page | Email, SMS, Web Links |
| Advanced Logic | Branching, Randomization | Limited | Automated Follow-Ups |
| Analytics | Real-Time Reporting, AI Summaries | Real-Time Dashboard | Advanced Analytics, Sentiment Analysis |
| Integrations | Shopify, Webhooks, Mailchimp, Google Analytics | Shopify | Shopify, Salesforce, Zendesk, Slack, Mailchimp |
Pricing and Value
| Plan | Asklayer | Hulk NPS Post Purchase Survey | Delighted |
|---|---|---|---|
| Free Plan | Yes, 25 responses/month | Yes, limited features | Yes, 100 responses/month |
| Entry-Level Paid Plan | $21/month for 2,400 responses/year | $19.99/month for up to 500 surveys | $89/month for 1,000 surveys |
| Mid-Tier Paid Plan | $44/month for 12,000 responses/year | $49.99/month for up to 2,500 surveys | $224/month for 5,000 surveys |
| Enterprise Plan | $111/month for 36,000 responses/year | Custom Pricing | Custom Pricing |
Ease of Setup and Use
Asklayer: Offers a user-friendly, no-code builder with a point-and-click interface, allowing for quick survey creation and deployment. (asklayer.io)
Hulk NPS Post Purchase Survey: Designed for seamless integration with Shopify, it provides a straightforward setup process, embedding surveys directly on the thank-you page with minimal configuration. (apps.shopify.com)
Delighted: Requires connecting email or SMS channels and configuring survey automations, which may involve a steeper learning curve for users unfamiliar with these processes. (zigpoll.com)
Integrations
Asklayer: Integrates with Shopify, Mailchimp, Google Analytics, and offers over 5,000 integrations via Webhooks, providing flexibility for various business needs. (asklayer.io)
Hulk NPS Post Purchase Survey: Primarily integrates with Shopify, utilizing its native features for survey deployment and data collection. (apps.shopify.com)
Delighted: Supports integrations with Shopify, Salesforce, Zendesk, Slack, and Mailchimp, catering to businesses with diverse CRM and communication tools. (zigpoll.com)
Customer Support and Documentation
Asklayer: Provides live chat support during business hours, an extensive knowledge base, and email support, ensuring users have access to assistance when needed. (asklayer.io)
Hulk NPS Post Purchase Survey: Offers support through email and the Shopify app store chat, with comprehensive documentation focused on Shopify integration and survey customization. (apps.shopify.com)
Delighted: Provides email support, live chat during business hours, and extensive online resources, including webinars and detailed articles on survey best practices across industries. (zigpoll.com)
Best-Fit Customer Profile
Asklayer: Ideal for businesses seeking versatile survey tools with strong customization options, suitable for stores needing more than basic post-purchase surveys, including on-site and exit intent. (zigpoll.com)
Hulk NPS Post Purchase Survey: Best suited for Shopify merchants focused on immediate post-purchase NPS feedback, offering a simple, integrated solution for capturing customer sentiments directly after purchase. (zigpoll.com)
Delighted: Suited for businesses needing multi-channel survey deployment beyond Shopify, including email and SMS options, and additional survey types like CSAT or CES, with broader integration capabilities and advanced analytics. (zigpoll.com)
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing flexibility to capture customer feedback at multiple touchpoints.
