When evaluating survey applications for your Shopify store, it's essential to consider tools that align with your specific needs. Asklayer, Hulk NPS Post Purchase Survey, and ReConvert are three prominent options, each offering unique features tailored to different aspects of customer engagement.

Asklayer

Asklayer is a Shopify app designed to collect micro-surveys and on-site feedback at various touchpoints throughout the customer journey.

Core Features and Functionality

• Survey Channels: Supports post-purchase, link, email, and popup surveys, allowing for versatile data collection methods.
• Survey Customization: Offers unlimited surveys with various question types, including single choice, multiple choice, word cloud, email, number range, star rating, dropdown, binary choice, consent, NPS, and CES/CSAT.
• Advanced Targeting: Provides advanced page and user targeting, enabling surveys to be displayed based on specific user behaviors or demographics.
• Integrations: Integrates with platforms like Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, and Mailchimp.
• Analytics: Includes features like AI summaries, NPS & CSAT scoring, and LTV & AOV analysis.

Pricing Model

Asklayer offers tiered pricing based on response volume:

• Free: 25 responses per month.
• Basic: $29/month for 200 responses per month.
• Standard: $59/month for 1,000 responses per month.
• Pro: $149/month for 3,000 responses per month.
• Enterprise: Custom pricing for higher response volumes.

Additional responses are billed at $0.1 per response for Basic and Standard plans, and $0.07 per response for Pro and Enterprise plans. (asklayer.io)

Pros and Cons

Pros:

• Comprehensive survey customization options.
• Advanced targeting capabilities.
• Robust analytics and reporting features.

Cons:

• Pricing may be a consideration for smaller businesses.
• Some advanced features are limited to higher-tier plans.

Best-Fit Customer Profile

Asklayer is well-suited for established Shopify stores seeking in-depth customer feedback through customizable surveys and advanced analytics.

Hulk NPS Post Purchase Survey

Hulk NPS Post Purchase Survey is a Shopify app focused on collecting Net Promoter Score (NPS) and post-purchase feedback directly on the thank-you page.

Core Features and Functionality

• Survey Focus: Specializes in NPS and post-purchase surveys to gauge customer satisfaction and loyalty.
• Survey Customization: Offers customizable survey questions and design to match store branding.
• Conditional Logic: Includes conditional logic to display follow-up questions based on initial responses.
• Analytics: Provides insights into customer satisfaction and loyalty metrics.

Pricing Model

Hulk NPS Post Purchase Survey offers a free trial, with pricing details available upon request. (hulkapps.com)

Pros and Cons

Pros:

• Direct integration with Shopify's thank-you page.
• Focus on NPS and post-purchase feedback.
• Conditional logic for dynamic surveys.

Cons:

• Limited to post-purchase surveys; lacks broader survey capabilities.
• Pricing information is not publicly disclosed.

Best-Fit Customer Profile

Ideal for Shopify stores aiming to capture immediate post-purchase feedback to assess customer satisfaction and loyalty.

ReConvert

ReConvert is a Shopify app that focuses on optimizing the thank-you page by adding survey widgets and upsell tools.

Core Features and Functionality

• Thank-You Page Customization: Allows for the addition of survey widgets, product recommendations, and special offers on the thank-you page.
• Survey Integration: Integrates with various survey tools to collect customer feedback.
• Upsell Tools: Provides features to increase average order value through targeted offers.
• Analytics: Offers insights into customer behavior and sales performance.

Pricing Model

ReConvert offers tiered pricing based on features and usage:

• Free: Basic features with limited customization.
• Basic: $7.99/month for additional features and customization options.
• Pro: $19.99/month for full feature access and priority support.

Pricing details are subject to change; it's advisable to check the ReConvert website for the most current information.

Pros and Cons

Pros:

• Enhances the post-purchase experience with surveys and upsell opportunities.
• Easy integration with Shopify's thank-you page.
• Affordable pricing tiers.

Cons:

• Limited to post-purchase interactions; lacks broader survey capabilities.
• Some advanced features are only available in higher-tier plans.

Best-Fit Customer Profile

Suitable for Shopify stores looking to optimize the thank-you page by collecting feedback and offering additional products or services to increase revenue.

Three-Way Comparison

Worth a Look: Zigpoll

If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.