Asklayer and Promoter.io are survey tools designed for Shopify merchants seeking customer feedback. Asklayer offers micro-surveys and on-site feedback at multiple touchpoints, while Promoter.io specializes in Net Promoter Score (NPS) surveys with automatic scheduling and lifecycle measurement.
Asklayer
Core Features and Functionality
Asklayer provides micro-surveys and on-site feedback at various touchpoints, including post-purchase and exit-intent surveys. It supports multiple question types, branching logic, randomization, and advanced targeting based on page and user attributes. The platform offers detailed reporting and integrates with various applications.
Pricing Model
Asklayer offers a free plan with 25 responses per month. Paid plans include Basic at $21/month (2,400 responses/year), Standard at $44/month (12,000 responses/year), and Pro at $111/month (36,000 responses/year). Additional responses are priced at $0.1 per response for Basic and Standard plans, and $0.07 per response for Pro. (asklayer.io)
Ease of Setup and Use
Asklayer is designed for easy installation without coding. Its interface is intuitive, allowing users to create and deploy surveys quickly. The platform is optimized for mobile devices, ensuring accessibility across various screen sizes.
Integrations
Asklayer integrates with various applications through webhooks, supporting over 5,000 integrations. It also offers integration assistance services to facilitate setup.
Customer Support and Documentation
Asklayer provides live chat support during business hours and has a comprehensive help desk for survey-related inquiries. Email support is also available for further assistance.
Best-Fit Customer Profile
Asklayer is suitable for small to medium-sized businesses, including e-commerce stores and blogs, seeking to gather customer feedback through micro-surveys and on-site interactions.
Promoter.io
Core Features and Functionality
Promoter.io specializes in NPS surveys, offering automatic scheduling and lifecycle measurement. It focuses on collecting and analyzing customer satisfaction data to gauge loyalty and identify areas for improvement.
Pricing Model
Specific pricing details for Promoter.io are not available in the provided information. Prospective users should consult Promoter.io's official website for the most current pricing information.
Ease of Setup and Use
Promoter.io is designed for ease of use, allowing users to set up and manage NPS surveys without technical expertise. The platform offers user-friendly interfaces for survey creation and analysis.
Integrations
Promoter.io integrates with various platforms, including CRM systems and customer support tools, to streamline data collection and analysis. Specific integration details should be verified on Promoter.io's official website.
Customer Support and Documentation
Promoter.io offers customer support through various channels, including email and live chat. Comprehensive documentation and resources are available to assist users in maximizing the platform's capabilities.
Best-Fit Customer Profile
Promoter.io is ideal for businesses focused on measuring customer loyalty and satisfaction through NPS surveys, seeking to gain insights into customer experiences and drive improvements.
Side-by-Side Comparison
| Feature | Asklayer | Promoter.io |
|---|---|---|
| Survey Types | Micro-surveys, on-site feedback, post-purchase, exit-intent surveys | NPS surveys |
| Pricing Model | Free plan; paid plans starting at $21/month | Pricing details not specified; consult official website |
| Response Limits | Free: 25/month; Basic: 200/month; Standard: 1,000/month; Pro: 3,000/month | Not specified |
| Integrations | Over 5,000 via webhooks; integration assistance available | Integrates with CRM systems and customer support tools; specific integrations to be verified |
| Ease of Use | Intuitive interface; no coding required; mobile-optimized | User-friendly setup and management of NPS surveys |
| Customer Support | Live chat, help desk, email support | Email and live chat support; comprehensive documentation |
| Ideal Customer Profile | Small to medium-sized businesses seeking micro-surveys and on-site feedback | Businesses focused on measuring customer loyalty and satisfaction through NPS surveys |
Which to Choose
When deciding between Asklayer and Promoter.io, consider your business's specific needs:
Asklayer: If you require micro-surveys and on-site feedback at various touchpoints to gather diverse customer insights, Asklayer is suitable.
Promoter.io: If your focus is on measuring customer loyalty and satisfaction through NPS surveys, Promoter.io is appropriate.
Evaluate your objectives, budget, and desired features to select the tool that aligns best with your business requirements.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
