Asklayer and Qualaroo are tools designed to collect user feedback through on-site surveys, aiding e-commerce startups in understanding customer experiences. Asklayer integrates with Shopify, offering micro-surveys and on-site feedback at various touchpoints. Qualaroo provides on-site micro-surveys with AI-powered sentiment analysis, suitable for a range of platforms.

Asklayer

Features

• Survey Channels: Supports post-purchase, link, email, and popup surveys.
• Question Types: Offers single choice, multiple choice, word cloud, email, number range, star rating, dropdown, binary choice, consent, NPS, CES, and CSAT.
• Survey Features: Includes unlimited surveys, branching logic, randomization, and advanced page & user targeting.
• Integrations: Provides integrations with Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 more via Webhooks.
• Analytics: Features charts and reporting, cross-tabulation, NPS & CSAT calculation, AI summarization, data filtering, and all data CSV exporting.

Pricing

Asklayer offers tiered pricing based on response volume:

• Free: 25 responses/month.
• Basic: $29/month for 200 responses/month.
• Standard: $59/month for 1,000 responses/month.
• Pro: $149/month for 3,000 responses/month.
• Plus & Multi-site: $299/month for unlimited responses across up to 5 sites.

Additional responses are charged at $0.1 per response. (asklayer.io)

Pros

• Comprehensive survey features with multiple question types.
• Advanced targeting and analytics capabilities.
• Flexible pricing tiers suitable for various business sizes.

Cons

• Pricing may be higher compared to some competitors.
• Some advanced features are limited to higher-tier plans.

Best-Fit Customer Profile

E-commerce startups seeking a robust survey tool with advanced targeting and analytics, and who are willing to invest in a comprehensive solution.

Qualaroo

Features

• Survey Channels: Offers unlimited Nudges™ and surveys, including in-app, website intercept, and email surveys.
• Question Types: Provides NPS, CSAT, CES, and more.
• Survey Features: Includes unlimited domains, unlimited administrators/creators, and advanced targeting.
• Integrations: Connects with Segment, Slack, Tableau, HubSpot, Adobe Analytics, Zapier, Salesforce, Intercom, FullStory, and SessionCam.
• Analytics: Features sentiment analysis by IBM Watson, exit surveys, and reports & analytics.

Pricing

Qualaroo offers several pricing plans:

• Free: 50 responses/month, includes 500 email sends and 10,000 pageviews.
• Essentials: $19.99/month for 1,000 email sends and unlimited responses.
• Business: $49.99/month for 5,000 email sends and 100,000 pageviews.
• Enterprise: Starts at $149.99/month, offering custom email sends and pageviews. (qualaroo.com)

Pros

• Free plan available with essential features.
• AI-driven sentiment analysis for deeper insights.
• Advanced targeting and customization options.

Cons

• Free plan has limited responses and features.
• Higher-tier plans may be costly for small startups.

Best-Fit Customer Profile

E-commerce startups looking for a cost-effective solution with essential survey features and AI-powered analytics.

Side-by-Side Comparison

Which to Choose

• Asklayer: Ideal for e-commerce startups seeking a comprehensive

Worth a Look: Zigpoll

If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.