When evaluating feedback tools for SaaS companies, it's essential to consider how they align with your specific needs. Asklayer and ReConvert are two prominent options, each offering unique features tailored to different aspects of customer engagement.
Asklayer
Asklayer is a Shopify app designed to collect customer feedback through micro-surveys and on-site feedback forms at various touchpoints. It enables SaaS businesses to gather insights directly from users, facilitating informed decision-making and product improvements.
Features
- Micro-Surveys and On-Site Feedback: Deploy surveys at multiple touchpoints to capture real-time customer insights.
- Advanced Targeting: Utilize page and user targeting to deliver personalized surveys.
- Branching Logic: Create dynamic surveys that adapt based on user responses.
- Question Variety: Offer multiple question types, including single choice, multiple choice, and NPS.
- Integrations: Connect with various platforms via webhooks, supporting over 5,000 integrations.
Pricing Model
Asklayer offers tiered pricing based on response volume, with a free plan allowing up to 25 responses per month. Paid plans start at $21 per month for 200 responses, scaling up to $149 per month for 3,000 responses. Additional responses are priced at $0.1 per response, with discounts available at higher tiers. (asklayer.io)
Pros
- Comprehensive Survey Capabilities: Supports a wide range of question types and survey logic.
- Advanced Targeting: Enables precise survey deployment based on user behavior and demographics.
- Scalability: Pricing plans accommodate businesses of various sizes, from startups to established enterprises.
Cons
- Complexity for Beginners: The array of features may be overwhelming for users new to survey tools.
- Pricing Structure: Costs can escalate with increased response volumes, potentially impacting budget-conscious businesses.
Best-Fit Customer Profile
Asklayer is ideal for SaaS companies seeking in-depth customer feedback through customizable surveys and advanced targeting, particularly those with established user bases requiring scalable solutions.
ReConvert
ReConvert is a Shopify app focused on enhancing the post-purchase experience by offering thank-you page builders, survey widgets, and upsell tools. It aims to increase customer retention and lifetime value by engaging users immediately after purchase.
Features
- Thank-You Page Builder: Customize post-purchase pages to reinforce brand identity and encourage repeat purchases.
- Survey Widgets: Collect feedback on the thank-you page to gauge customer satisfaction and gather insights.
- Upsell Tools: Present relevant product recommendations to boost average order value.
- Integrations: Seamlessly integrates with Shopify, leveraging its ecosystem for enhanced functionality.
Pricing Model
ReConvert offers a free plan with basic features, while its paid plans start at $49 per month, providing access to advanced functionalities and higher customization options. Pricing is structured to cater to businesses aiming to maximize post-purchase engagement and sales.
Pros
- Post-Purchase Focus: Targets a critical phase in the customer journey to enhance satisfaction and loyalty.
- Ease of Use: User-friendly interface allows for quick setup and customization without technical expertise.
- Sales Boosting Features: Integrated upsell tools can lead to increased revenue per customer.
Cons
- Limited Survey Functionality: Survey capabilities are confined to the post-purchase page, lacking the versatility of broader survey tools.
- Shopify Dependency: Primarily designed for Shopify users, limiting applicability for businesses on other platforms.
Best-Fit Customer Profile
ReConvert is best suited for SaaS companies using Shopify that want to optimize the post-purchase experience, focusing on customer retention and immediate feedback collection.
Side-by-Side Comparison
| Feature | Asklayer | ReConvert |
|---|---|---|
| Core Functionality | Micro-surveys and on-site feedback at multiple touchpoints | Thank-you page builder with survey widgets and upsell tools |
| Pricing Model | Tiered pricing based on response volume; free plan available | Free plan with basic features; paid plans starting at $49/month |
| Ease of Setup and Use | User-friendly interface; may require time to master advanced features | Intuitive setup; designed for quick deployment without technical skills |
| Integrations | Over 5,000 integrations via webhooks; primarily Shopify-focused | Seamless integration with Shopify; limited to Shopify ecosystem |
| Customer Support | Offers live chat support and comprehensive documentation | Provides customer support and resources tailored to Shopify users |
| Best-Fit Customer Profile | SaaS companies seeking in-depth customer feedback through customizable surveys and advanced targeting | SaaS companies using Shopify aiming to enhance post-purchase experience and customer retention |
Which to Choose
When deciding between Asklayer and ReConvert, consider the following scenarios:
Choose Asklayer if: You require comprehensive survey capabilities with advanced targeting to gather detailed customer insights across various touchpoints.
Choose ReConvert if: Your focus is on optimizing the post-purchase experience to boost customer retention and immediate feedback collection, particularly within the Shopify ecosystem.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
