When evaluating feedback tools for online stores, it's essential to understand the unique strengths and limitations of each option. Asklayer, Retently, and SurveyMonkey are often compared due to their distinct approaches to gathering customer insights.
Asklayer vs Retently vs SurveyMonkey for online stores
Asklayer is a Shopify-focused micro-survey and on-site feedback app, designed to capture customer insights at various touchpoints within the shopping experience. Retently specializes in NPS, CSAT, and CES surveys, catering to e-commerce businesses seeking to measure customer satisfaction and loyalty. SurveyMonkey, a widely recognized general-purpose survey platform, offers versatile survey creation tools applicable across various industries, including e-commerce.
Core Features and Functionality
| Feature | Asklayer | Retently | SurveyMonkey |
|---|---|---|---|
| Survey Types | Micro-surveys, Post-purchase, Exit-intent | NPS, CSAT, CES | Customizable surveys, Polls, Questionnaires |
| Targeting | Advanced page & user targeting | Multi-language support | Embedded forms, Mobile surveys |
| Analytics | Charting and reporting, AI summaries | Real-time notifications, AI-driven insights | Data analysis tools, Reporting features |
| Integrations | Shopify, Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, Webhooks | Email, In-App, Intercom | Google Sheets, Salesforce, Mailchimp, Zapier |
Pricing and Value
| Plan | Asklayer | Retently | SurveyMonkey |
|---|---|---|---|
| Free | 25 responses/month | Free version available | Free version available |
| Basic | $29/month | $39/month | $25/month |
| Standard | $59/month | $99/month | $39/month |
| Pro | $149/month | $199/month | $99/month |
Asklayer's pricing is tailored for Shopify users, with plans ranging from $29 to $149 per month, offering features like unlimited surveys, advanced targeting, and AI-driven analytics. (asklayer.io) Retently's plans start at $39 per month, providing multi-language support and real-time notifications. (retently.com) SurveyMonkey offers a free version and paid plans starting at $25 per month, suitable for businesses seeking customizable survey options.
Ease of Setup and Use
Asklayer is designed for Shopify users, offering a point-and-click interface that requires no programming skills. Its minimal script ensures fast website performance. (asklayer.io) Retently provides a user-friendly interface with a straightforward setup process, suitable for businesses of various sizes. SurveyMonkey's intuitive design allows users to create and distribute surveys without technical expertise.
Integrations
Asklayer integrates seamlessly with Shopify and other platforms like Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and offers over 5,000 integrations via Webhooks. (asklayer.io) Retently supports integrations with email, in-app, and Intercom platforms, facilitating diverse survey distribution methods. SurveyMonkey integrates with tools like Google Sheets, Salesforce, Mailchimp, and Zapier, enabling efficient data management and workflow automation.
Customer Support and Documentation
Asklayer offers live chat support during business hours in Japan and provides an extensive knowledge base. (asklayer.io) Retently offers 24/7 live chat support, ensuring assistance is available at any time. (retently.com) SurveyMonkey provides support through email, help desks, FAQs, forums, and live chat, with 24/7 availability.
Best-Fit Customer Profile
Asklayer is ideal for Shopify store owners seeking integrated, on-site feedback solutions to enhance customer experience. Retently suits e-commerce businesses aiming to measure customer satisfaction and loyalty through NPS, CSAT, and CES surveys. SurveyMonkey caters to a broad range of businesses needing customizable survey tools for various purposes.
Situational Recommendations
For Shopify Store Owners: Asklayer offers tailored features that integrate directly with Shopify, making it a strong choice for those seeking seamless on-site feedback mechanisms.
For Measuring Customer Satisfaction: Retently's focus on NPS, CSAT, and CES surveys provides specialized tools for businesses aiming to gauge customer loyalty and satisfaction.
For Versatile Survey Needs: SurveyMonkey's broad customization options make it suitable for businesses requiring diverse survey capabilities beyond e-commerce.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional flexibility for gathering customer feedback.
