When evaluating customer feedback platforms for online stores, Asklayer and SatisMeter offer distinct approaches tailored to different business needs. Asklayer is a Shopify-centric micro-survey and on-site feedback app that engages customers at multiple touchpoints, including post-purchase, pop-ups, exit-intent, and email surveys. SatisMeter, on the other hand, specializes in in-product Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys with event-based triggers, enabling businesses to collect feedback directly within their products.
Core Features and Functionality
Asklayer provides a comprehensive suite of survey tools designed to capture customer insights effectively. Its features include:
- Survey Channels: Post-purchase, pop-up, exit-intent, and email surveys.
- Survey Types: Single choice, multiple choice, word cloud, email, number range, star rating, dropdown, binary choice, consent, NPS, and CSAT.
- Targeting and Triggers: User, page, and product targeting; immediate, timer, idle timer, scroll depth, exit intent, and back button triggers.
- Integrations: Shopify, Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 more via webhooks.
- Analytics: Charts and reporting, cross-tabulation, NPS & CSAT calculations, AI summarization, data filtering, and all data CSV exporting.
SatisMeter focuses on in-product feedback collection, offering:
- Survey Types: NPS, CSAT, and CES surveys.
- Targeting and Triggers: Event-based triggers, user attribute conditions, and scheduling recurring surveys.
- Integrations: CRM tools, helpdesk systems, analytics platforms, and custom integrations via API, webhooks, Zapier, and Integromat.
- Analytics: Real-time insights, NPS trends, response trends, and frequency ratings.
Pricing and Value
Asklayer offers a tiered pricing model:
- Free Plan: 25 responses per month.
- Order-Based Plans: Starting at $29 per month for 500 orders included.
- Plus & Multi-Site Plan: $299 per month, offering unlimited responses and support for up to 5 sites.
SatisMeter provides:
- Free Plan: Up to 100 responses per month.
- Paid Plans: Starting at $49 per month.
Both platforms offer scalable solutions, with Asklayer's pricing based on order volume and SatisMeter's on response volume.
Ease of Setup and Use
Asklayer integrates directly with Shopify, allowing for quick setup and deployment of surveys. Its user interface is intuitive, catering to merchants seeking straightforward survey implementation.
SatisMeter requires embedding code into your website or app, which may necessitate technical assistance. Its interface is clean but may present a steeper learning curve for those unfamiliar with in-product survey tools.
Integrations
Asklayer's integrations are primarily focused on Shopify and related tools, making it ideal for merchants operating within the Shopify ecosystem.
SatisMeter offers broader integration capabilities, connecting with various CRM, helpdesk, and analytics platforms, providing flexibility for businesses using diverse tools.
Customer Support and Documentation
Asklayer provides support through its website, offering resources and assistance to users.
SatisMeter includes premium support in every plan, ensuring users have access to timely assistance and resources.
Best-Fit Customer Profile
Asklayer is well-suited for Shopify merchants seeking to gather customer feedback through various on-site touchpoints, such as post-purchase surveys and pop-ups.
SatisMeter is ideal for businesses looking to collect in-product feedback via NPS and CSAT surveys, particularly those with the technical capability to implement event-based triggers within their products.
Comparison Table
| Feature | Asklayer | SatisMeter |
|---|---|---|
| Survey Channels | Post-purchase, pop-up, exit-intent, email | In-product surveys (NPS, CSAT, CES) |
| Survey Types | Single choice, multiple choice, word cloud, email, number range, star rating, dropdown, binary choice, consent, NPS, CSAT | NPS, CSAT, CES |
| Targeting & Triggers | User, page, product targeting; immediate, timer, idle timer, scroll depth, exit intent, back button triggers | Event-based triggers, user attribute conditions, scheduling recurring surveys |
| Integrations | Shopify, Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, 5,000+ via webhooks | CRM tools, helpdesk systems, analytics platforms, custom integrations via API, webhooks, Zapier, Integromat |
| Pricing | Free: 25 responses/month; Order-Based: Starting at $29/month for 500 orders; Plus & Multi-Site: $299/month | Free: Up to 100 responses/month; Paid: Starting at $49/month |
| Ease of Setup | Quick setup with Shopify integration; intuitive interface | Requires embedding code; clean interface with a steeper learning curve |
| Customer Support | Support through website | Premium support included in every plan |
| Best-Fit Customer Profile | Shopify merchants seeking on-site feedback through various touchpoints | Businesses needing in-product feedback via NPS and CSAT surveys with event-based triggers |
Which to Choose
For Shopify merchants aiming to collect customer feedback through on-site interactions, Asklayer offers a user-friendly solution with seamless integration. Its focus on various survey channels and targeting options makes it suitable for businesses looking to engage customers at multiple touchpoints.
Conversely, if your business requires in-product feedback collection via NPS and CSAT surveys with event-based triggers, SatisMeter provides the necessary tools to gather insights directly within your product. Its broader integration capabilities and focus on in-product surveys cater to businesses with the technical resources to implement such solutions.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional flexibility in gathering customer feedback.
