When evaluating NPS survey software for ecommerce startups, it's essential to consider tools that align with your business needs, budget, and technical capabilities. In this comparison of Asklayer vs Simplesat for ecommerce startups, we'll examine each platform's features, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
Asklayer
Asklayer is a Shopify-focused micro-survey and on-site feedback application designed to capture customer insights at multiple touchpoints. It offers a range of survey types, including NPS, to gather actionable feedback directly from users.
Features
- Survey Types: Supports various question types, including NPS, CSAT, and CES surveys.
- Survey Channels: Offers post-purchase, link, email, and popup survey delivery methods.
- Advanced Targeting: Provides advanced page and user targeting to display surveys at optimal moments.
- Branching Logic: Allows for dynamic survey paths based on user responses.
- Integrations: Integrates with platforms like Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, and Mailchimp.
- Analytics: Includes charting, reporting, and AI-driven summaries for data analysis.
Pricing Model
Asklayer offers tiered pricing based on monthly responses, with plans starting from $29 per month for 200 responses. Additional responses are billed at $0.1 per response. Higher-tier plans provide increased response limits and additional features. (asklayer.io)
Pros
- Shopify Integration: Seamless integration with Shopify, making it ideal for ecommerce businesses using this platform.
- Customization: Highly customizable surveys with various question types and logic.
- Advanced Targeting: Ability to target specific pages and user segments for more relevant feedback.
Cons
- Pricing for High Volume: Costs can escalate with increased response volumes, which may be a concern for rapidly growing startups.
- Complexity for Beginners: The array of features may be overwhelming for users new to survey tools.
Best-Fit Customer Profile
Asklayer is well-suited for established Shopify stores seeking in-depth customer feedback through customizable surveys and advanced targeting features.
Simplesat
Simplesat is a customer satisfaction survey tool tailored for managed service providers (MSPs) and service teams, offering one-click CSAT, CES, and NPS surveys. It focuses on embedding surveys within emails or helpdesk platforms and sending quarterly NPS surveys via email.
Features
- Survey Types: Provides CSAT, CES, and NPS surveys.
- Survey Channels: Primarily email-based surveys, including embedding within emails and helpdesk platforms.
- Integrations: Syncs or imports customer data from platforms like ConnectWise, Autotask, and Intercom.
- Analytics: Offers real-time customer feedback insights within the Simplesat dashboard.
Pricing Model
Simplesat offers four tiered plans:
- Standard: $119 per month for 5 users and 1,000 monthly responses.
- Pro: $249 per month for 15 users and 3,000 monthly responses.
- Elite: $499 per month for 30 users and 7,000 monthly responses.
- Enterprise: Custom pricing based on usage. (capterra.com)
Pros
- Ease of Use: Simple setup with one-click survey deployment.
- Email Integration: Seamless embedding within emails and helpdesk platforms.
- Real-Time Feedback: Immediate access to customer insights through the dashboard.
Cons
- Limited Survey Channels: Focuses mainly on email-based surveys, lacking on-site or popup survey options.
- Not Shopify-Specific: Does not offer native integration with Shopify, which may require additional setup for ecommerce stores.
Best-Fit Customer Profile
Simplesat is ideal for service-oriented businesses, including MSPs and service teams, that primarily engage with customers via email and seek straightforward survey deployment.
Side-by-Side Comparison
| Feature | Asklayer | Simplesat |
|---|---|---|
| Survey Types | NPS, CSAT, CES | CSAT, CES, NPS |
| Survey Channels | Post-purchase, Link, Email, Popup | Email (embedding within emails and helpdesk platforms) |
| Integrations | Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp | ConnectWise, Autotask, Intercom |
| Pricing | Starts at $29/month for 200 responses; additional responses at $0.1 each | Standard: $119/month for 5 users and 1,000 responses; Pro: $249/month for 15 users and 3,000 responses; Elite: $499/month for 30 users and 7,000 responses; Enterprise: Custom pricing |
| Ease of Use | User-friendly with a variety of customization options; may require a learning curve for beginners | Simple setup with one-click survey deployment; primarily email-based surveys |
| Best-Fit Customer Profile | Established Shopify stores seeking in-depth customer feedback through customizable surveys and advanced targeting | Service-oriented businesses, including MSPs and service teams, that primarily engage with customers via email and seek straightforward survey deployment |
Which to Choose
When deciding between Asklayer and Simplesat for your ecommerce startup, consider the following:
- Asklayer: If your ecommerce
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
