Asklayer and Simplesat are feedback tools designed to gather customer insights, but they cater to different audiences and offer distinct functionalities. Asklayer is a Shopify-focused micro-survey and on-site feedback app that collects data at multiple touchpoints within an e-commerce site. Simplesat, on the other hand, provides one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams.
Asklayer
Features
Asklayer offers a variety of features, including:
- Survey Channels: Post-purchase, link, email, and popup surveys.
- Survey Types: Multiple question types such as single choice, multiple choice, word cloud, email, number range, star rating, dropdown, binary choice, consent, NPS, CES, and CSAT.
- Survey Features: Unlimited surveys and pages, branching logic, randomization, and advanced page and user targeting.
- Integrations: Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 more via webhooks.
- Analytics: Charts and reporting, cross-tabulation, NPS and CSAT calculation, AI summarization, data filtering, and all data CSV exporting.
Pricing Model
Asklayer offers tiered pricing based on response volume:
- Free: 25 responses per month.
- Basic: $29 per month for 200 responses.
- Standard: $59 per month for 1,000 responses.
- Pro: $149 per month for 3,000 responses.
Additional responses are priced at $0.1 per response. (asklayer.io)
Ease of Setup and Use
Asklayer provides a user-friendly interface with a quick setup process, allowing users to create and deploy surveys without extensive technical knowledge.
Integrations
Asklayer integrates with platforms like Shopify, Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 more via webhooks. (asklayer.io)
Customer Support and Documentation
Asklayer offers comprehensive support through documentation, tutorials, and a responsive customer service team to assist users with any inquiries.
Best-Fit Customer Profile
Asklayer is ideal for e-commerce businesses, particularly those using Shopify, seeking to gather customer feedback through various survey channels to enhance user experience and drive growth.
Simplesat
Features
Simplesat provides:
- Survey Types: CSAT, CES, and NPS surveys.
- Survey Features: Unlimited surveys and responses, multi-brand support, and custom CSS.
- Integrations: Over 50 integrations.
- Analytics: Real-time reporting and analytics.
Pricing Model
Simplesat offers four tiered plans:
- Standard: $119 per month for 1,000 monthly responses.
- Pro: $249 per month for 3,000 monthly responses.
- Elite: $499 per month for 7,000 monthly responses.
- Enterprise: Custom pricing based on usage. (capterra.com)
Ease of Setup and Use
Simplesat offers a straightforward setup process with an intuitive interface, enabling service teams to deploy surveys efficiently.
Integrations
Simplesat integrates with over 50 platforms, facilitating seamless data collection and analysis. (capterra.com)
Customer Support and Documentation
Simplesat provides robust customer support, including a help center, live chat, and dedicated account managers for higher-tier plans.
Best-Fit Customer Profile
Simplesat is best suited for MSPs and service teams aiming to collect customer feedback through CSAT, CES, and NPS surveys to improve service quality and customer satisfaction.
Side-by-Side Comparison
| Feature | Asklayer | Simplesat |
|---|---|---|
| Survey Channels | Post-purchase, link, email, popup surveys | CSAT, CES, and NPS surveys |
| Survey Types | Single choice, multiple choice, word cloud, email, number range, star rating, dropdown, binary choice, consent, NPS, CES, CSAT | CSAT, CES, and NPS surveys |
| Survey Features | Unlimited surveys and pages, branching logic, randomization, advanced page and user targeting | Unlimited surveys and responses, multi-brand support, custom CSS |
| Integrations | Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 more via webhooks | Over 50 integrations |
| Analytics | Charts and reporting, cross-tabulation, NPS and CSAT calculation, AI summarization, data filtering, all data CSV exporting | Real-time reporting and analytics |
| Pricing | Free: 25 responses/month; Basic: $29/month for 200 responses; Standard: $59/month for 1,000 responses; Pro: $149/month for 3,000 responses | Standard: $119/month for 1,000 responses; Pro: $249/month for 3,000 responses; Elite: $499/month for 7,000 responses; Enterprise: Custom pricing |
Which to Choose
When deciding between Asklayer and Simplesat for e-commerce feedback, consider the following:
- Asklayer: Ideal for e-commerce businesses, especially those using Shopify, seeking to gather customer feedback through various survey channels to enhance user experience and drive growth.�
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
