When evaluating post-purchase survey tools for small e-commerce businesses, it's essential to consider how each platform aligns with your specific needs. Asklayer and Simplesat offer distinct features tailored to different business models.
Asklayer
Asklayer is a Shopify app designed to collect customer feedback through micro-surveys and on-site feedback prompts at various touchpoints within the shopping experience.
Features
- Micro-Surveys: Deploy short, targeted surveys to gather immediate customer insights.
- On-Site Feedback: Integrate feedback prompts directly into the shopping journey to capture real-time opinions.
- Shopify Integration: Seamlessly integrates with Shopify, allowing for easy setup and management within the existing e-commerce platform.
Pricing Model
Asklayer offers tiered pricing based on response volume, with a free tier available for businesses with lower survey needs. For detailed and current pricing information, please refer to Asklayer's official website.
Pros
- Shopify Native: Tailored specifically for Shopify users, ensuring compatibility and ease of use.
- Real-Time Feedback: Capture immediate customer sentiments during the shopping experience.
Cons
- Limited to Shopify: Primarily designed for Shopify stores, which may not suit businesses using other platforms.
- Feature Set: May lack the comprehensive survey customization options found in more specialized survey tools.
Best-Fit Customer Profile
Ideal for small e-commerce businesses operating on Shopify that seek to gather quick, actionable customer feedback without extensive setup.
Simplesat
Simplesat is a cloud-based customer satisfaction survey solution that enables businesses to collect, analyze, and act on customer feedback through customizable surveys.
Features
- One-Click Surveys: Easily deploy CSAT, CES, and NPS surveys via email signatures or helpdesk integrations.
- Customizable Surveys: Tailor surveys to match your brand and gather specific insights.
- Integrations: Connects with platforms like ConnectWise, Autotask, and Zendesk to streamline feedback collection.
Pricing Model
Simplesat offers four tiered plans:
- Standard: $119 per month, includes 5 users and 1,000 monthly responses.
- Pro: $249 per month, includes 15 users and 3,000 monthly responses.
- Elite: $499 per month, includes 30 users and 7,000 monthly responses.
- Enterprise: Custom pricing based on specific needs.
For the most current pricing details, please visit Simplesat's official website.
Pros
- Comprehensive Survey Options: Supports multiple survey types (CSAT, CES, NPS) for diverse feedback needs.
- Advanced Customization: Offers extensive customization to align surveys with your brand identity.
- Integration Capabilities: Connects with various platforms, enhancing workflow efficiency.
Cons
- Pricing Structure: May be cost-prohibitive for very small businesses or those with limited budgets.
- Complexity: The array of features might be overwhelming for users seeking a simple solution.
Best-Fit Customer Profile
Suitable for small to medium-sized businesses that require a versatile and customizable survey tool and are willing to invest in a more feature-rich platform.
Side-by-Side Comparison
| Feature | Asklayer | Simplesat |
|---|---|---|
| Core Functionality | Micro-surveys and on-site feedback within Shopify stores | One-click CSAT, CES, and NPS surveys via email and helpdesk integrations |
| Pricing Model | Tiered pricing based on response volume; free tier available | Four tiered plans ranging from $119 to $499 per month; custom pricing for Enterprise |
| Ease of Setup and Use | Seamless integration with Shopify; straightforward setup | Requires setup and customization; integrates with multiple platforms |
| Integrations | Primarily integrates with Shopify | Integrates with platforms like ConnectWise, Autotask, Zendesk, and more |
| Customer Support and Documentation | Support details not specified; documentation likely available on Shopify App Store | Offers support through various channels; comprehensive documentation available |
| Best-Fit Customer Profile | Small e-commerce businesses using Shopify seeking quick feedback collection | Small to medium-sized businesses needing versatile survey tools with advanced customization |
Which to Choose
When deciding between Asklayer and Simplesat for your small e-commerce business, consider the following:
If you're operating a Shopify store and need a simple, integrated solution to gather immediate customer feedback during the shopping experience, Asklayer is a suitable choice. Its seamless integration with Shopify allows for quick deployment without extensive setup.
If your business requires a more comprehensive survey tool with advanced customization options and integrates with various platforms beyond Shopify, Simplesat may be more appropriate. Its versatility supports diverse feedback collection methods, though it comes with a higher price point and a steeper learning curve.
Ultimately, the best choice depends on your specific business needs, budget, and the level of customization and integration required.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
