When evaluating survey applications for Shopify, it's essential to consider tools that align with your business needs. Asklayer and Simplesat are two such platforms, each offering unique features tailored to different user requirements.
Asklayer
Asklayer is a Shopify-focused survey app designed to collect customer feedback through various touchpoints, including post-purchase surveys, email, and pop-ups.
Features
- Survey Channels: Supports post-purchase, email, and pop-up surveys.
- Question Types: Offers multiple question formats, including single choice, multiple choice, and NPS.
- Advanced Targeting: Provides page and user targeting based on URL, product, cart, and more.
- Integrations: Integrates with platforms like Google Analytics, Google Sheets, Klaviyo, and Mailchimp.
- Analytics: Includes charts, reporting, and AI-generated summaries.
Pricing Model
Asklayer offers tiered pricing based on monthly orders:
- Free: 25 responses per month.
- Order-Based Plans: Starting at $29 per month for unlimited responses and additional features.
- Plus & Multi-Site: $299 per month for unlimited responses across up to five sites.
Pros and Cons
Pros:
- Shopify Integration: Seamless integration with Shopify stores.
- Customization: Highly customizable surveys with advanced targeting.
- AI Features: AI-generated summaries and action lists.
Cons:
- Pricing: Higher-tier plans may be costly for small businesses.
- Complexity: Advanced features may require a learning curve.
Best-Fit Customer Profile
Ideal for established Shopify stores seeking in-depth customer feedback and advanced survey customization.
Simplesat
Simplesat is a survey app tailored for managed service providers (MSPs) and service teams, focusing on customer satisfaction metrics like CSAT, CES, and NPS.
Features
- Survey Types: CSAT, CES, and NPS surveys.
- User Management: Supports multiple users with varying access levels.
- Integrations: Integrates with platforms such as Zendesk, Freshdesk, and ServiceNow.
- Customization: Offers custom CSS and multi-brand support.
- Analytics: Provides real-time reporting and feedback analytics.
Pricing Model
Simplesat offers four tiered plans:
- Standard: $119 per month for 1,000 monthly responses.
- Pro: $249 per month for 3,000 monthly responses.
- Elite: $499 per month for 7,000 monthly responses.
- Enterprise: Custom pricing for higher usage.
Pros and Cons
Pros:
- Specialized Focus: Tailored for MSPs and service teams.
- User Management: Multiple user support with role-based access.
- Customization: Advanced customization options.
Cons:
- Shopify Integration: Limited integration with Shopify.
- Pricing: Higher-tier plans may be expensive for smaller teams.
Best-Fit Customer Profile
Best suited for MSPs and service teams requiring specialized customer satisfaction surveys and advanced user management.
Side-by-Side Comparison
| Feature | Asklayer | Simplesat |
|---|---|---|
| Survey Channels | Post-purchase, email, pop-up | CSAT, CES, NPS |
| Question Types | Multiple formats, including NPS | CSAT, CES, NPS |
| Targeting | Advanced page and user targeting | Not specified |
| Integrations | Google Analytics, Google Sheets, Klaviyo, Mailchimp | Zendesk, Freshdesk, ServiceNow |
| Analytics | Charts, reporting, AI summaries | Real-time reporting, feedback analytics |
| Pricing | Free; Paid plans starting at $29/month | Plans starting at $119/month |
| Best-Fit Profile | Established Shopify stores seeking in-depth customer feedback | MSPs and service teams needing specialized customer satisfaction surveys |
Which to Choose
When deciding between Asklayer and Simplesat, consider your specific business needs:
Asklayer: Ideal for Shopify store owners aiming to gather comprehensive customer feedback through various survey channels and advanced targeting features.
Simplesat: Suited for MSPs and service teams focused on measuring customer satisfaction metrics like CSAT, CES, and NPS, with robust user management and integration capabilities.
Evaluate your objectives, budget, and desired features to select the platform that aligns best with your requirements.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
