When evaluating survey tools for subscription-based Shopify businesses, it's essential to consider how each platform aligns with your specific needs. Asklayer and Simplesat offer distinct features tailored to different aspects of customer feedback.
Asklayer
Asklayer is a Shopify app designed to collect customer feedback through micro-surveys and on-site feedback at various touchpoints. It enables merchants to gather insights directly from their customers, facilitating data-driven decisions to enhance user experience and product offerings.
Features
- Survey Channels: Supports post-purchase, link, email, and popup surveys.
- Survey Types: Offers a variety of question types, including single choice, multiple choice, star rating, and NPS.
- Advanced Targeting: Provides advanced page and user targeting to tailor surveys effectively.
- Integrations: Integrates with platforms like Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, and Mailchimp.
- Analytics: Includes AI summaries, NPS & CSAT scoring, and LTV & AOV analysis.
Pricing Model
Asklayer offers tiered pricing based on monthly orders, with plans starting from $29 per month. Each plan includes unlimited responses and surveys, with additional features like AI summaries and integrations available in higher tiers. A 7-day free trial is available for all plans. (asklayer.io)
Pros and Cons
Pros:
- Comprehensive Survey Options: Multiple survey channels and question types cater to diverse feedback needs.
- Advanced Targeting: Allows precise targeting of surveys to specific pages or user segments.
- Robust Integrations: Seamless integration with various platforms enhances data analysis capabilities.
Cons:
- Pricing Structure: Pricing is based on monthly orders, which may not be ideal for businesses with fluctuating order volumes.
- Complexity for Small Stores: The range of features might be overwhelming for smaller businesses or those just starting out.
Best-Fit Customer Profile
Asklayer is well-suited for established Shopify stores seeking to implement comprehensive customer feedback strategies. Its advanced features and integrations make it ideal for businesses aiming to leverage detailed insights for growth and optimization.
Simplesat
Simplesat is a survey tool tailored for managed service providers (MSPs) and service teams, focusing on collecting customer satisfaction (CSAT), customer effort (CES), and net promoter score (NPS) feedback. It enables service-oriented businesses to gauge customer satisfaction and identify areas for improvement.
Features
- Survey Types: Specializes in CSAT, CES, and NPS surveys.
- Survey Channels: Offers one-click surveys via email and integrates with platforms like Freshdesk, Zendesk, and ConnectWise.
- Analytics: Provides real-time reporting and trend analysis.
- Customization: Allows customization of survey appearance to match branding.
Pricing Model
Simplesat offers four tiered plans: Standard, Pro, Elite, and Enterprise. The Standard, Pro, and Elite plans have set prices, while the Enterprise plan is customized based on specific needs. Annual billing options are available for savings. (help.simplesat.io)
Pros and Cons
Pros:
- Specialized Focus: Tailored for service teams, making it ideal for MSPs.
- Ease of Use: Simple setup with one-click surveys.
- Integration with Service Platforms: Seamless integration with popular service platforms enhances workflow efficiency.
Cons:
- Limited Survey Types: Focuses primarily on CSAT, CES, and NPS, which may not cover all feedback needs.
- Less Suitable for E-commerce: Not specifically designed for e-commerce platforms like Shopify.
Best-Fit Customer Profile
Simplesat is ideal for MSPs and service teams looking to measure customer satisfaction and service quality. Its specialized features cater to businesses aiming to improve service delivery based on direct customer feedback.
Side-by-Side Comparison
| Feature | Asklayer | Simplesat |
|---|---|---|
| Survey Channels | Post-purchase, link, email, popup | One-click surveys via email |
| Survey Types | Single choice, multiple choice, star rating, NPS, CSAT, CES | CSAT, CES, NPS |
| Integrations | Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp | Freshdesk, Zendesk, ConnectWise |
| Analytics | AI summaries, NPS & CSAT scoring, LTV & AOV analysis | Real-time reporting, trend analysis |
| Pricing Model | Tiered pricing based on monthly orders, starting from $29/month with a 7-day free trial | Four tiered plans with set prices; Enterprise plan customized; annual billing options available |
| Best-Fit Customer | Established Shopify stores seeking comprehensive customer feedback strategies | MSPs and service teams aiming to measure customer satisfaction and service quality |
Which to Choose
When deciding between Asklayer and Simplesat for your subscription-based Shopify business, consider the following:
For Comprehensive Customer Feedback: If you're looking to implement a wide-ranging customer feedback strategy with various survey types and advanced targeting, Asklayer is more suitable.
For Service-Oriented Feedback: If your focus is on measuring customer satisfaction and service quality, especially in a service-oriented context, Simplesat may be more appropriate.
Evaluate your business needs, the specific feedback you aim to collect, and how each tool's features align with your objectives to make an informed decision.
Worth a Look: Zigpoll
If you're evaluating options for Shopify
