When evaluating NPS survey software for ecommerce, it's essential to consider tools that integrate seamlessly with platforms like Shopify and offer features tailored to online retail environments. Asklayer, Simplesat, and Grapevine Surveys are three such tools that cater to these needs.
Asklayer
Asklayer is a Shopify-centric survey and on-site feedback application designed to collect customer insights at various touchpoints.
Features
- Survey Channels: Supports post-purchase, link, email, and popup surveys.
- Survey Types: Offers unlimited surveys with various question types, including NPS and CSAT.
- Advanced Targeting: Provides advanced page and user targeting capabilities.
- Integrations: Offers integrations with platforms like Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, and Mailchimp.
- Branding: Allows for white-labeling, including removal of Asklayer branding.
- Analytics: Includes AI summaries and action lists, as well as LTV and AOV analysis.
Pricing Model
Asklayer offers tiered pricing based on monthly orders:
- Free: Limited to a certain number of responses per month.
- Paid Plans: Start at $29 per month, with higher tiers offering additional features and support.
For detailed pricing information, refer to Asklayer's pricing page.
Pros
- Shopify Integration: Seamless integration with Shopify, making it ideal for ecommerce businesses.
- Comprehensive Features: Offers a wide range of survey types and advanced targeting options.
- Branding Flexibility: Ability to remove branding for a more professional appearance.
Cons
- Pricing Structure: Pricing is based on monthly orders, which may not be cost-effective for businesses with fluctuating sales volumes.
- Complexity: The array of features may require a learning curve for new users.
Best-Fit Customer Profile
Asklayer is best suited for established Shopify stores seeking a comprehensive survey tool with advanced targeting and integration capabilities.
Simplesat
Simplesat is a survey tool designed for managed service providers (MSPs) and service teams, offering one-click CSAT, CES, and NPS surveys.
Features
- Survey Types: Supports CSAT, CES, and NPS surveys.
- Ease of Use: Offers one-click survey deployment.
- Integrations: Integrates with platforms like Freshdesk, Zendesk, and ServiceNow.
- Customization: Provides customizable survey templates.
- Analytics: Includes reporting and analytics features.
Pricing Model
Simplesat offers four tiered plans:
- Standard: Fixed monthly price.
- Pro: Fixed monthly price.
- Elite: Fixed monthly price.
- Enterprise: Customized pricing based on needs.
For detailed pricing information, refer to Simplesat's pricing page.
Pros
- Simplicity: Easy to deploy with minimal setup.
- Targeted Audience: Tailored for service-oriented businesses.
- Customization: Offers customizable survey templates.
Cons
- Limited Ecommerce Focus: Not specifically designed for ecommerce platforms like Shopify.
- Integration Limitations: Integrations are more suited to service platforms, which may not align with ecommerce needs.
Best-Fit Customer Profile
Simplesat is ideal for service-based businesses or MSPs looking for a straightforward survey tool to gather customer feedback.
Grapevine Surveys
Grapevine Surveys is a Shopify app focused on post-purchase surveys to gather feedback on the order status page.
Features
- Survey Placement: Deploys surveys on the order status page.
- Survey Types: Supports NPS surveys.
- Customization: Offers customizable survey designs.
- Analytics: Provides basic reporting features.
Pricing Model
Grapevine Surveys offers tiered pricing based on monthly orders:
- Free: Limited to a certain number of responses per month.
- Paid Plans: Start at a fixed monthly price, with higher tiers offering additional features.
For detailed pricing information, refer to Grapevine Surveys' pricing page.
Pros
- Shopify Integration: Seamless integration with Shopify, focusing on post-purchase feedback.
- Simplicity: Easy to set up and use.
- Cost-Effective: Offers a free plan suitable for small businesses.
Cons
- Limited Survey Types: Primarily supports NPS surveys, lacking variety in survey types.
- Basic Analytics: Offers only basic reporting features.
Best-Fit Customer Profile
Grapevine Surveys is best suited for small to medium-sized Shopify stores seeking a simple, cost-effective solution for post-purchase feedback.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
