Asklayer and SurveySparrow are survey tools designed to help e-commerce startups gather customer feedback. Asklayer focuses on Shopify integration, offering micro-surveys and on-site feedback at various touchpoints. SurveySparrow provides an omnichannel conversational survey and customer experience platform, suitable for a broader range of e-commerce platforms.

Asklayer

Features

• Shopify Integration: Seamless integration with Shopify stores.
• Survey Channels: Supports post-purchase, link, email, and popup surveys.
• Survey Types: Offers various question types, including multiple-choice and open-ended.
• Branching Logic: Enables dynamic survey paths based on user responses.
• Randomization: Randomizes answer choices to reduce bias.
• Targeting: Advanced targeting based on page and user behavior.
• Reporting: Provides detailed charts and reports for analysis.
• Integrations: Integrates with various apps via webhooks.
• Branding: Offers options to remove Asklayer branding.
• Analytics: Includes IP and location tracking, NPS, and CSAT scoring.
• AI Features: Provides AI-generated summaries and action lists.

Pricing

Asklayer offers tiered pricing based on response volume and features:

• Free: 25 responses/month, unlimited surveys, basic features.
• Basic: $29/month, 200 responses/month, includes all Free features.
• Standard: $59/month, 1,000 responses/month, includes all Basic features.
• Pro: $149/month, 3,000 responses/month, includes all Standard features.

Additional responses are charged at $0.1 per response. (asklayer.io)

Pros

• Shopify Focus: Tailored for Shopify users.
• Comprehensive Features: Offers a wide range of survey tools and analytics.
• AI Capabilities: Provides AI-driven insights.

Cons

• Shopify Limitation: Primarily designed for Shopify; may not integrate with other platforms.
• Pricing: Higher tiers may be costly for startups.

Best-Fit Customer Profile

Ideal for Shopify-based e-commerce startups seeking in-depth customer feedback and advanced analytics.

SurveySparrow

Features

• Omnichannel Surveys: Supports web, mobile, email, and social media surveys.
• Survey Types: Offers various question types, including multiple-choice, rating scales, and open-ended.
• Branching Logic: Allows for dynamic survey paths based on user responses.
• Answer Piping: Personalizes surveys by inserting previous answers.
• Survey Scheduling: Enables scheduling of surveys for specific times.
• Integrations: Integrates with platforms like HubSpot, Zapier, and Google Sheets.
• Branding: Offers options to remove SurveySparrow branding.
• Analytics: Provides response analytics and reporting.
• Customization: Allows for custom branding and survey design.

Pricing

SurveySparrow offers multiple pricing plans:

• Free: 50 responses, 3 active surveys, up to 10 questions.
• Basic: $19/month, 5,000 responses, 1 user.
• Starter: $39/month, 15,000 responses, 1 user.
• Business: $79/month, 100,000 responses, 3 users.
• Professional: $249/month, 100,000 responses, 3 users.

Additional features and higher tiers are available. (trustradius.com)

Pros

• Versatility: Suitable for various platforms beyond Shopify.
• Flexible Pricing: Offers a range of plans to fit different needs.
• Customization: Allows for extensive survey customization.

Cons

• Complexity: May have a steeper learning curve for new users.
• Pricing: Higher tiers may be expensive for startups.

Best-Fit Customer Profile

Suitable for e-commerce startups seeking a versatile survey tool with broad platform compatibility and extensive customization options.

Side-by-Side Comparison

Worth a Look: Zigpoll

If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.