When evaluating Asklayer vs Survicate for ecommerce feedback, it's essential to consider their features, pricing models, ease of use, integrations, customer support, and ideal customer profiles. Both tools offer unique advantages tailored to different business needs.

Asklayer

Asklayer is a Shopify-focused micro-survey and on-site feedback application designed to collect customer insights at various touchpoints within the shopping experience.

Features

• Survey Channels: Supports post-purchase, link, email, and popup surveys, enabling feedback collection across multiple customer interactions.
• Survey Types: Offers a variety of question types, including multiple-choice, rating scales, and open-ended questions.
• Advanced Targeting: Provides advanced page and user targeting to tailor surveys based on customer behavior and demographics.
• Branching Logic: Allows for dynamic survey paths based on respondent answers, enhancing the relevance of questions.
• Randomization: Enables randomization of answer choices to reduce bias in responses.
• Integrations: Offers integrations with various platforms, including Shopify, to streamline data collection and analysis.
• Branding Removal: Allows removal of Asklayer branding for a more seamless brand experience.
• Analytics: Provides detailed reporting and charting features to analyze survey data effectively.

Pricing Model

Asklayer offers tiered pricing based on response volume and features:

• Free Plan: Includes 25 responses per month, unlimited surveys, and basic features.
• Basic Plan: Priced at $29 per month, offering 200 responses per month and additional features.
• Standard Plan: At $59 per month, includes 1,000 responses per month with further enhancements.
• Pro Plan: For $149 per month, provides 3,000 responses per month and advanced functionalities.

Additional responses are available at a cost of $0.07 per response. (asklayer.io)

Ease of Setup and Use

Asklayer is designed for seamless integration with Shopify, offering a user-friendly interface that simplifies survey creation and deployment. The setup process is straightforward, with guided steps to assist users in launching surveys without technical expertise.

Integrations

Asklayer integrates primarily with Shopify, allowing for easy embedding of surveys within the Shopify ecosystem. This integration ensures that feedback collection is streamlined and data is centralized within the Shopify platform.

Customer Support and Documentation

Asklayer provides comprehensive customer support, including live chat, email assistance, and an extensive knowledge base. Users can access tutorials, FAQs, and best practice guides to maximize the tool's potential.

Best-Fit Customer Profile

Asklayer is ideal for small to medium-sized ecommerce businesses using Shopify, seeking to gather actionable customer feedback through various survey channels. Its features are tailored to enhance customer experience and inform business decisions.

Survicate

Survicate is a multi-channel survey platform that enables businesses to collect customer feedback through website and in-product surveys, catering to a broad range of industries.

Features

• Survey Channels: Supports email, link, website pop-ups, in-product, mobile app (SDK), iframe embeds, QR code distribution, feedback button, Intercom surveys, and Braze surveys. (survicate.com)
• Question Types: Offers over 15 question types, including multiple-choice, rating scales, and open-ended questions.
• Advanced Logic: Provides standard branch logic, advanced display logic, and visual logic tree for dynamic survey paths.
• Multilingual Surveys: Enables creation of surveys in multiple languages to cater to diverse audiences.
• Integrations: Integrates with over 25 platforms, including ActiveCampaign, Amplitude, Braze, Customer.io, Drip, Email Inbox, Email Notifications, Export API, Front, FullStory, Glassbox (Session Cam), Gong, Google Analytics, Google BigQuery, Google Play, Google Reviews, Google Sheets, HubSpot, Intercom, Iterable, Jira, Klaviyo, Linear, LiveChat, Mailchimp, Marketo, Microsoft Teams, Mixpanel, OneSignal, Optimizely, Productboard, Salesforce CRM, Salesforce Marketing Cloud (Pardot), Segment, Slack, Smartlook, tl;dv, UXCam, Webhooks, Woopra, Zapier, and Zendesk. (survicate.com)
• Design and Customization: Allows removal of Survicate branding, custom end screens, custom CSS, and custom domains for personalized survey appearance.
• Targeting and Automation: Offers URL targeting, respondent identification, survey scheduling, previous response targeting, recurring surveys, survey sampling, response caps, event & behavior targeting, attribute targeting, JavaScript targeting, targeting by cookies, exit intent targeting, A/B testing, Optimizely experiments, survey throttling, and more. (survicate.com)
• Analytics and AI: Features a research hub, AI chat research assistant, dashboards, AI categorization & sentiment analysis, text question AI categorization, scheduled reports, filter based on 3rd party attributes, and export API. (survicate.com)

Pricing Model

Survicate offers a free plan and several paid plans:

• Free Plan: Allows up to 25 survey responses per month. (help.survicate.com)
• Starter Plan: Priced at $89 per month, includes up to 100 responses per month. (help.survicate.com)
• Growth Plan: Starts at $56 per month, offering up to

Worth a Look: Zigpoll

If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.