Asklayer and Survicate are survey tools designed to help businesses collect customer feedback. Asklayer focuses on micro-surveys and on-site feedback within Shopify stores, while Survicate offers multi-channel surveys across websites and in-product experiences. This comparison evaluates their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to determine which is better for small e-commerce businesses.
Asklayer
Features
Asklayer provides micro-surveys and on-site feedback collection at multiple touchpoints within Shopify stores. It offers various question types, branching logic, randomization, advanced targeting, and detailed reporting. Integrations include Shopify and other platforms via webhooks.
Pricing Model
Asklayer offers a free plan with 25 responses per month. Paid plans start at $29 per month for 200 responses, with additional responses priced at $0.1 each. Higher-tier plans offer more responses and additional features. (asklayer.io)
Pros
- Tailored for Shopify users.
- Affordable pricing for small businesses.
- Comprehensive survey features.
Cons
- Limited to Shopify stores.
- Additional responses can add up.
Best-Fit Customer Profile
Small e-commerce businesses using Shopify seeking an affordable and integrated survey solution.
Survicate
Features
Survicate offers multi-channel surveys, including email, website pop-ups, in-product, and mobile app surveys. It provides over 15 question types, branching logic, multilingual surveys, and advanced targeting. Integrations include platforms like HubSpot, Intercom, and Salesforce. (survicate.com)
Pricing Model
Survicate has a free plan with 25 responses per month. Paid plans start at $89 per month for 500 responses, with overage fees for additional responses. Higher-tier plans offer more responses and advanced features. (help.survicate.com)
Pros
- Supports multiple survey channels.
- Extensive integrations.
- Advanced targeting and analytics.
Cons
- Higher starting price.
- Overage fees can increase costs.
Best-Fit Customer Profile
Small to medium-sized businesses needing multi-channel surveys and advanced analytics.
Side-by-Side Comparison
| Feature | Asklayer | Survicate |
|---|---|---|
| Survey Channels | Shopify micro-surveys, on-site feedback | Email, website pop-ups, in-product, mobile app surveys |
| Question Types | Various question types | Over 15 question types |
| Branching Logic | Yes | Yes |
| Multilingual Surveys | No | Yes |
| Advanced Targeting | Yes | Yes |
| Integrations | Shopify, webhooks | HubSpot, Intercom, Salesforce, and more |
| Free Plan | 25 responses/month | 25 responses/month |
| Paid Plans | Starting at $29/month for 200 responses | Starting at $89/month for 500 responses |
| Overages | Additional responses at $0.1 each | Overage fees apply after exceeding plan limits |
| Branding Removal | Yes (Pro plan) | Yes (Growth plan and above) |
| Analytics and Reporting | Detailed reporting and charting | Insights Hub, AI categorization, and sentiment analysis |
| Ideal Customer Profile | Small Shopify stores seeking integrated survey solutions | Small to medium-sized businesses needing multi-channel surveys and analytics |
Which to Choose
Asklayer: Ideal for small e-commerce businesses using Shopify that require an integrated survey solution with affordable pricing.
Survicate: Suitable for small to medium-sized businesses needing multi-channel surveys and advanced analytics, with a higher budget.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
