When evaluating survey tools for Shopify Plus merchants, it's essential to consider how each platform aligns with your business needs. Asklayer, Survicate, and Retently are three prominent options, each offering unique features and pricing structures.

Asklayer

Asklayer is a Shopify-centric survey app designed to collect customer feedback at various touchpoints, including post-purchase, via links, emails, and pop-ups.

Features

• Survey Channels: Supports post-purchase, link, email, and pop-up surveys.
• Survey Types: Offers multiple question types with branching logic and randomization.
• Targeting: Advanced page and user targeting capabilities.
• Integrations: Provides integrations with platforms like Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 others via Webhooks.
• Analytics: Includes charts, reporting, cross-tabulation, NPS & CSAT calculations, AI summaries, and data filtering.

Pricing

Asklayer offers tiered pricing based on monthly orders:

• Free: Limited to 25 responses per month.
• $29/month: Unlimited responses with all features.
• $49/month: Unlimited responses with all features.
• $89/month: Unlimited responses with all features.
• $139/month: Unlimited responses with all features.
• $199/month: Unlimited responses with all features.
• $299/month: Unlimited responses with all features, plus support for up to 5 sites.

Note: Pricing is based on monthly orders and may vary. (asklayer.io)

Pros

• Shopify Integration: Seamless integration with Shopify, making setup straightforward.
• Comprehensive Features: Offers a wide range of survey types and advanced targeting options.
• Scalability: Pricing scales with business growth, accommodating various needs.

Cons

• Pricing Complexity: Pricing based on monthly orders can be complex for businesses with fluctuating sales.
• Overage Costs: Additional responses beyond the plan limit incur extra charges.

Best-Fit Customer Profile

Ideal for Shopify Plus merchants seeking a Shopify-native survey tool with extensive features and scalability.

Survicate

Survicate is a multi-channel survey platform that enables businesses to collect feedback through website and in-product surveys.

Features

• Survey Channels: Supports email, link, website, in-product, and Intercom Messenger surveys.
• Survey Types: Provides a variety of question types with branching logic.
• Targeting: Offers targeting based on user attributes and events.
• Integrations: Integrates with over 25 platforms, including Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and more.
• Analytics: Includes insights hub, research assistant, multilingual surveys, custom branding, and advanced survey logic.

Pricing

Survicate offers several pricing plans:

• Free: 25 responses per month.
• Starter: $79/month for up to 100 responses per month.
• Growth: $114/month for up to 500 responses per month.
• Pro: $349/month for a custom yearly pool of responses.
• Enterprise: $569/month for a custom yearly pool of responses.

Note: Pricing is based on monthly billing and may vary. (survicate.com)

Pros

• Multi-Channel Support: Ability to collect feedback across various channels.
• Advanced Features: Offers advanced survey logic and multilingual support.
• Scalability: Pricing plans cater to different business sizes and needs.

Cons

• Pricing Structure: Higher-tier plans can be expensive for small to mid-sized businesses.
• Complexity: The range of features may require a learning curve for new users.

Best-Fit Customer Profile

Suitable for businesses looking for a versatile survey tool with multi-channel capabilities and advanced features.

Retently

Retently specializes in NPS, CSAT, and CES surveys tailored for e-commerce businesses.

Features

• Survey Channels: Supports email, website, and in-app surveys.
• Survey Types: Focuses on NPS, CSAT, and CES surveys.
• Targeting: Offers targeting based on user behavior and attributes.
• Integrations: Integrates with platforms like Shopify, WooCommerce, and Zapier.
• Analytics: Provides real-time dashboards, trend analysis, and reporting.

Pricing

Retently offers tiered pricing based on monthly responses:

• Starter: $49/month for up to 100 responses.
• Growth: $99/month for up to 500 responses.
• Pro: $199/month for up to 1,000 responses.
• Enterprise: Custom pricing for over 1,

Worth a Look: Zigpoll

If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.