Asklayer and UserLoop are NPS survey tools tailored for small ecommerce businesses. Asklayer offers micro-surveys and on-site feedback at multiple touchpoints, while UserLoop provides AI-powered post-purchase surveys with automated insights.
Asklayer
Features
- Survey Channels: Post-purchase, link, email, and popup surveys.
- Survey Types: Unlimited surveys with various question types.
- Logic and Targeting: Branching logic, randomization, advanced page and user targeting.
- Integrations: Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 more via Webhooks.
- Analytics: Charts, reporting, cross-tabulation, NPS & CSAT calculations, AI summaries, data filtering, and CSV exporting.
Pricing Model
- Free Plan: 25 responses/month.
- Basic Plan: $29/month for 200 responses/month.
- Standard Plan: $59/month for 1,000 responses/month.
- Pro Plan: $149/month for 3,000 responses/month.
- Plus & Multi-Site Plan: $299/month for unlimited responses across up to 5 sites.
Additional responses are charged at $0.1 per response. (asklayer.io)
Pros
- Multiple survey channels.
- Advanced targeting and logic.
- Extensive integrations.
- Comprehensive analytics.
Cons
- Pricing may be high for very small businesses.
- Some advanced features require higher-tier plans.
Best-Fit Customer Profile
Established small to medium-sized ecommerce businesses seeking diverse survey channels and advanced analytics.
UserLoop
Features
- Survey Channels: Post-purchase surveys.
- Survey Types: Customizable surveys with various question types.
- Logic and Targeting: Conditional logic, user segmentation.
- Integrations: Shopify, Klaviyo, Mailchimp, and more.
- Analytics: Automated insights, NPS & CSAT calculations, reporting.
Pricing Model
- Free Trial: 14-day free trial.
- Standard Plan: Pricing available upon request.
Specific pricing details are not publicly disclosed. (useloops.com)
Pros
- AI-powered insights.
- Easy integration with Shopify.
- Focus on post-purchase feedback.
Cons
- Limited survey channels.
- Pricing transparency is lacking.
Best-Fit Customer Profile
Small to medium-sized ecommerce businesses focused on post-purchase customer feedback and seeking AI-driven insights.
Side-by-Side Comparison
| Feature | Asklayer | UserLoop |
|---|---|---|
| Survey Channels | Post-purchase, link, email, popup | Post-purchase |
| Survey Types | Unlimited surveys with various question types | Customizable surveys with various question types |
| Logic and Targeting | Branching logic, randomization, advanced page and user targeting | Conditional logic, user segmentation |
| Integrations | Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, 5,000+ via Webhooks | Shopify, Klaviyo, Mailchimp, and more |
| Analytics | Charts, reporting, cross-tabulation, NPS & CSAT calculations, AI summaries, data filtering, CSV exporting | Automated insights, NPS & CSAT calculations, reporting |
| Pricing | Free Plan: 25 responses/month; Basic: $29/month for 200 responses/month; Standard: $59/month for 1,000 responses/month; Pro: $149/month for 3,000 responses/month; Plus & Multi-Site: $299/month for unlimited responses across up to 5 sites | Free Trial: 14-day free trial; Standard Plan: Pricing available upon request |
Which to Choose
- Asklayer: Ideal for businesses needing multiple survey channels, advanced targeting, and comprehensive analytics.
- UserLoop: Suitable for businesses focusing on post-purchase feedback with AI-driven insights.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
