Asklayer and UserLoop are Shopify survey apps designed to collect customer feedback and enhance store performance. Asklayer focuses on micro-surveys and on-site feedback at multiple touchpoints, while UserLoop specializes in AI-powered post-purchase surveys and automated insights. This comparison evaluates their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to determine which aligns better with your Shopify store's needs.
Core Features and Functionality
| Feature | Asklayer | UserLoop |
|---|---|---|
| Survey Types | Micro-surveys, on-site feedback, post-purchase, link, email, and popup surveys | Post-purchase surveys, quizzes, video testimonials |
| AI Insights | No | Yes, automated insights and recommendations |
| Survey Customization | Moderate customization with branching logic and randomization | Advanced customization with logic branching and AI-generated questions |
| Data Analysis | Basic export options, visual dashboards | Detailed analytic reports, AI-driven insights |
| Response Triggers | Time-based, page scroll, cart actions, exit intent, and back button | Purchase completion, post-purchase email, on-site widgets |
| Language Support | Multiple languages | Multiple languages with automatic translation to 100+ languages |
| Survey Delivery | Embedded widgets, pop-ups, exit surveys, post-purchase surveys, email surveys | Email, on-site widgets, post-purchase surveys, quizzes, video testimonials |
Pricing and Value
| Plan | Asklayer Pricing | UserLoop Pricing |
|---|---|---|
| Free Tier | Yes, limited features and surveys | Yes, limited surveys and features |
| Basic Plan | Starting at $15/month for 200 responses per month; additional responses at $0.1 each | Starting at $29/month for 200 responses per month; additional responses at $0.1 each |
| Mid-Tier | $50-$70/month for 1,000 responses per month; additional responses at $0.1 each | $59-$79/month for 1,000 responses per month; additional responses at $0.1 each |
| Enterprise | Custom pricing for 10,000 responses per month; additional responses at $0.05 each | Custom pricing for 10,000 responses per month; additional responses at $0.05 each |
Note: Pricing is subject to change; refer to the respective websites for the most current information.
Ease of Setup and Use
Asklayer: Offers a drag-and-drop survey builder with templates, enabling quick survey creation. Setup involves adding app snippets on Shopify pages where surveys will appear.
UserLoop: Designed for quick post-purchase deployment, installing smoothly into the Shopify checkout and order confirmation flows. Its AI insights reduce manual reporting work, making it accessible for merchants who want actionable feedback without deep technical skills.
Integrations
Asklayer: Integrates natively with Shopify and supports webhook capabilities, allowing connections to email marketing and analytics tools.
UserLoop: Supports multiple integrations, including Slack for team notifications, email marketing platforms, and webhooks for automation.
Customer Support and Documentation
Asklayer: Provides email support supplemented by onboarding tutorials and FAQ documentation.
UserLoop: Offers both email and live chat support. Its AI-driven help guides enhance the user experience, especially useful for merchants new to customer feedback platforms.
Best-Fit Customer Profile
Asklayer: Suited for merchants seeking multi-touchpoint, on-site feedback beyond post-purchase. Its micro-survey capability benefits brands focusing on user experience throughout the buyer journey.
UserLoop: Ideal for merchants seeking to combine post-purchase surveys with AI-powered trend analysis to reduce manual effort and gain faster insights for improving retention and satisfaction.
Asklayer vs UserLoop for Shopify Stores
| Criteria | Asklayer | UserLoop |
|---|---|---|
| Survey Focus | Multi-touchpoint feedback, including on-site popups, post-purchase, and email surveys | Post-purchase surveys, quizzes, and video testimonials |
| AI Capabilities | No | Yes, automated insights and recommendations |
| Customization | Moderate customization with branching logic and randomization | Advanced customization with logic branching and AI-generated questions |
| Pricing | Free tier available; paid plans start at $15/month for 200 responses per month | Free tier available; paid plans start at $29/month for 200 responses per month |
| Integrations | Native Shopify integration; supports webhooks for email marketing and analytics tools | Native Shopify integration; supports Slack, email marketing platforms, and webhooks |
| Support | Email support with onboarding tutorials and FAQ documentation | Email and live chat support; AI-driven help guides |
| Ideal Customer | Merchants needing frequent, lightweight feedback at multiple touchpoints | Merchants seeking AI-driven post-purchase insights and automated analysis |
Which to Choose: Recommendations by Use Case
Choose Asklayer if: You are an ecommerce startup wanting a cost-effective, easy-to-implement way to gather ongoing feedback at multiple points in the customer journey. It suits small teams needing quick data without complex analysis.
Choose UserLoop if: Your startup demands detailed post-purchase feedback analysis with AI-powered insights to uncover patterns and actionable trends. It fits companies with a higher budget ready to leverage automation and advanced survey logic.
Neither tool will serve all ecommerce startups perfectly, so choosing depends on your feedback strategy, analytical needs, and budget.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys, providing a comprehensive solution for gathering customer feedback.
