When evaluating post-purchase survey tools for Shopify, merchants often consider Asklayer, UserLoop, and Gojiberry. Each offers unique features tailored to different business needs, making a direct comparison essential for informed decision-making.
Asklayer
Core Features and Functionality
Asklayer specializes in micro-surveys and on-site feedback collection at multiple touchpoints, including post-purchase pages. It offers a variety of question types, such as single choice, multiple choice, star rating, and NPS, with unlimited questions and complex branching surveys. The platform provides advanced page and user targeting, along with charting and reporting capabilities. Integrations include Shopify, Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 more via webhooks. (asklayer.io)
Pricing Model
Asklayer offers a free plan with 25 responses per month. Paid plans include:
- Basic: $21/month for 2,400 responses/year.
- Standard: $44/month for 12,000 responses/year.
- Pro: $111/month for 36,000 responses/year.
Additional responses are priced at $0.1 per response. (asklayer.io)
Ease of Setup and Use
Asklayer provides a simple Shopify app installation and an intuitive survey builder. While basic features are user-friendly, advanced functionalities may require a learning curve.
Integrations
Asklayer integrates natively with Shopify and offers API/webhook support for other platforms, enabling broader data syncing.
Customer Support and Documentation
Support includes email assistance, detailed documentation, and an active user community for troubleshooting.
Best-Fit Customer Profile
Ideal for merchants seeking multi-touchpoint feedback with detailed survey customization and who are comfortable exploring moderately advanced features.
UserLoop
Core Features and Functionality
UserLoop focuses on AI-powered post-purchase surveys with automated insights and sentiment analysis. It offers customizable survey templates, automated reporting, and trend identification, aiming to reduce manual data analysis. Integrations include Shopify, Slack, email platforms, and API access.
Pricing Model
UserLoop's pricing starts at approximately $29/month, with higher tiers offering additional AI features and customization options. Specific details are available on their pricing page.
Ease of Setup and Use
UserLoop provides an easy setup process, with AI automation reducing manual tasks. Onboarding support is available to help users quickly understand the interface.
Integrations
UserLoop integrates with Shopify, Slack, email tools, and offers API access for broader integration needs.
Customer Support and Documentation
Support includes email and chat assistance, an AI-driven help center, and a regularly updated knowledge base.
Best-Fit Customer Profile
Suitable for businesses seeking AI-driven insights and automation in post-purchase feedback analysis, preferring hands-off data interpretation.
Gojiberry
Core Features and Functionality
Gojiberry specializes in post-purchase attribution surveys and customer polls, focusing on collecting valuable insights without disrupting the customer's shopping journey. It offers survey distribution via storefront embedding, links, QR codes, and 1-on-1 interview scheduling. Survey types include 1-click feedback tools, multi-question surveys, 5-second tests, and in-depth interview schedulers. (gojiberry.app)
Pricing Model
Gojiberry offers a free plan with limited features. Paid plans start at approximately $19/month, with specific details available on their website.
Ease of Setup and Use
Gojiberry provides a straightforward setup with minimal configuration required, especially for Shopify integration. Customization options are more limited compared to other tools.
Integrations
Gojiberry primarily integrates with Shopify, with fewer external integration options.
Customer Support and Documentation
Support is available via email, with basic documentation and a smaller user community.
Best-Fit Customer Profile
Ideal for Shopify stores focused on simple post-purchase attribution and customer polling, seeking a practical, budget-conscious choice.
Three-Way Comparison
| Feature/Aspect | Asklayer | UserLoop | Gojiberry |
|---|---|---|---|
| Survey Types | Micro-surveys, feedback at multiple touchpoints | Post-purchase surveys with AI analysis | Post-purchase attribution surveys, polls |
| Analytics & Insights | Standard dashboard, customizable reports | AI-driven sentiment & trend analysis | Basic reporting focused on attribution |
| Pricing Range | Free - $9+ per month | $29+ per month | Free - $19+ per month |
| Setup Complexity | Moderate | Easy | Very easy |
| Platform Integration | Shopify, API, webhooks | Shopify, Slack, email tools | Shopify |
| Customer Support | Email, docs, community | Email, chat, AI help center | Email support, basic docs |
| User Rating (G2/Capterra) | 4.4 stars (200+ reviews) | 4.6 stars (100+ reviews) | 4.2 stars (50+ reviews) |
Situational Recommendations
Asklayer: Choose if you need detailed feedback at multiple stages of the customer journey, with flexible survey methods and customization.
UserLoop: Opt for this if AI insights and automation in post-purchase survey analysis are priorities, and you prefer hands-off data interpretation.
Gojiberry: Select this if you seek a straightforward, cost-effective Shopify-native survey tool mainly for tracking purchase attribution and quick polls.
Worth a Look: Zigpoll
If you're evaluating Shopify survey apps, Zigpoll is also worth considering. It offers post-purchase, on-site, and exit-intent survey options,
