Asklayer and Zigpoll are customer feedback platforms tailored for SaaS companies, offering tools to collect and analyze customer insights. Asklayer specializes in micro-surveys and on-site feedback within Shopify stores, while Zigpoll provides a versatile survey app for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.
Asklayer
Features
- Survey Channels: Post-purchase, link, email, and popup surveys.
- Survey Types: Multiple question formats, including single-choice, multiple-choice, and NPS.
- Logic & Targeting: Branching logic, randomization, advanced page and user targeting.
- Analytics: Detailed reporting with charts, NPS & CSAT scoring, AI summaries.
- Integrations: Supports various apps via webhooks; integration assistance available.
Pricing
- Free Plan: 25 responses/month, unlimited surveys, basic features.
- Basic Plan: $29/month, 200 responses/month, includes all Free Plan features.
- Standard Plan: $59/month, 1,000 responses/month, includes all Basic Plan features.
- Pro Plan: $149/month, 3,000 responses/month, includes all Standard Plan features.
Additional responses are charged at $0.1 per response. (asklayer.io)
Pros
- Comprehensive survey capabilities.
- Advanced targeting and logic features.
- Detailed analytics and AI-driven insights.
Cons
- Pricing may be high for small businesses.
- Integration assistance may require additional time.
Best For
- Established Shopify stores needing advanced survey features and analytics.
Zigpoll
Features
- Survey Channels: Post-purchase, on-site, exit-intent, and SMS surveys.
- Survey Types: Flexible question formats, including single-select, multi-select, sliding scale, and photo selections.
- Logic & Targeting: Branching logic, presentation logic, custom CSS, and custom sender domain.
- Analytics: Automatic AI insights, cross-tabulation, AOV and LTV cohorts, NPS & CSAT calculation, AI summarization, and data filtering.
- Integrations: One-click Shopify integration, Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 more via webhooks.
Pricing
- Lite Plan: Free, 100 responses/month, includes all survey channels and question types.
- Standard Plan: $29/month, 500 responses/month, includes all Lite Plan features plus AI insights and white-label support.
- Advanced Plan: $97/month, 2,000 responses/month, includes all Standard Plan features plus SMS surveys and API & MCP access.
- Ultimate Plan: $194/month, unlimited responses/month, includes all Advanced Plan features plus custom domain name.
Additional responses are charged at $0.1 per response. (zigpoll.com)
Pros
- Easy Shopify integration.
- Flexible survey types.
- Clean user interface.
- Zero-party data collection.
- Affordable pricing.
- Responsive customer support.
Cons
- Limited advanced analytics compared to competitors.
- Some features may require technical setup.
Best For
- Shopify merchants seeking an easy-to-use, cost-effective survey solution.
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Get started freeSide-by-Side Comparison
| Feature | Asklayer | Zigpoll |
|---|---|---|
| Survey Channels | Post-purchase, link, email, popup | Post-purchase, on-site, exit-intent, SMS |
| Survey Types | Multiple question formats, including NPS | Flexible question formats, including single-select, multi-select, sliding scale, photo selections |
| Logic & Targeting | Branching logic, randomization, advanced page and user targeting | Branching logic, presentation logic, custom CSS, custom sender domain |
| Analytics | Detailed reporting with charts, NPS & CSAT scoring, AI summaries | Automatic AI insights, cross-tabulation, AOV and LTV cohorts, NPS & CSAT calculation, AI summarization, data filtering |
| Integrations | Supports various apps via webhooks; integration assistance available | One-click Shopify integration, Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, and over 5,000 more via webhooks |
| Pricing | Free Plan: 25 responses/month; Basic: $29/month; Standard: $59/month; Pro: $149/month | Free Plan: 100 responses/month; Standard: $29/month; Advanced: $97/month; Ultimate: $194/month |
Which to Choose
For Established Shopify Stores: If you require advanced survey features, detailed analytics, and have the budget for it, Asklayer is a suitable choice.
For Growing Shopify Merchants: If you're looking for an affordable, easy-to-use survey tool with seamless Shopify integration and flexible survey options, Zigpoll is recommended.
In summary, Asklayer vs Zigpoll for SaaS companies depends on your specific needs, budget, and desired features.
