Asklayer and Zigpoll are Shopify-integrated survey tools designed to collect customer feedback at various touchpoints. Asklayer focuses on micro-surveys and on-site feedback, while Zigpoll offers post-purchase, on-site, and exit-intent surveys with zero-party data collection. This comparison evaluates their features, pricing, ease of use, and ideal customer profiles to determine which is better for ecommerce startups.
Asklayer
Features
Asklayer provides unlimited surveys with various question types, including branching logic and randomization. It offers advanced targeting for pages and users, along with detailed reporting and basic app integrations. The Pro plan includes over 5,000 app integrations via webhooks, integration assistance, IP and location tracking, NPS & CSAT score calculations, and AI summaries.
Pricing Model
Asklayer offers a free plan with 25 responses per month. Paid plans include Basic at $21/month (2,400 responses/year), Standard at $44/month (12,000 responses/year), and Pro at $111/month (36,000 responses/year). Additional responses are charged at $0.1 per response. (asklayer.io)
Ease of Setup and Use
Asklayer is designed for easy installation without coding, allowing users to start surveys within minutes. Its mobile-first approach ensures compatibility across devices. The platform emphasizes performance optimization, with faster load times compared to competitors.
Integrations
Asklayer integrates with various platforms, including Shopify. The Pro plan offers over 5,000 app integrations via webhooks, with integration assistance provided.
Customer Support and Documentation
Asklayer provides live chat support during business hours and email support. Its help desk offers comprehensive resources, and the platform is known for its responsive customer service.
Best-Fit Customer Profile
Asklayer is suitable for small to medium-sized ecommerce businesses seeking customizable survey solutions with advanced targeting and reporting features. Its Pro plan caters to growth-focused professionals requiring extensive integrations and advanced analytics.
Zigpoll
Features
Zigpoll offers unlimited surveys with flexible question formats, including single-select, multi-select, sliding scale, and photo selections. It provides automatic AI insights, white-label support, SMS surveys, and API & MCP access. The platform emphasizes zero-party data collection, ensuring direct customer feedback. (zigpoll.com)
Pricing Model
Zigpoll offers a free plan with 100 responses per month. Paid plans include Standard at $29/month (500 responses/month), Advanced at $97/month (2,000 responses/month), and Ultimate at $194/month (unlimited responses/month). Additional responses are charged at varying rates, and annual billing offers a 25% discount. (zigpoll.com)
Ease of Setup and Use
Zigpoll integrates seamlessly with Shopify, allowing for quick setup. Its clean user interface and intuitive design make survey creation and management straightforward. The platform is known for its responsive customer support. (zigpoll.com)
Integrations
Zigpoll integrates with Shopify and offers premium integrations. It provides API access and supports automatic exports, facilitating data management. (zigpoll.com)
Customer Support and Documentation
Zigpoll is praised for its top-notch customer support, with responsive assistance available across all plans. The platform offers comprehensive documentation and is known for its user-friendly approach. (zigpoll.com)
Best-Fit Customer Profile
Zigpoll is ideal for Shopify merchants seeking an easy-to-use survey tool with flexible survey types, zero-party data collection, and responsive support. Its affordable pricing and seamless integration make it suitable for startups and growing businesses.
Side-by-Side Comparison
| Feature | Asklayer | Zigpoll |
|---|---|---|
| Survey Types | Unlimited surveys with various question types, including branching logic and randomization | Unlimited surveys with flexible question formats, including single-select, multi-select, sliding scale, and photo selections |
| Response Limits | Free plan: 25 responses/month; Paid plans: 2,400 to 36,000 responses/year | Free plan: 100 responses/month; Paid plans: 500 to unlimited responses/month |
| Pricing | Free plan; Paid plans: $21 to $111/month, additional responses at $0.1 each | Free plan; Paid plans: $29 to $194/month, additional responses at varying rates |
| Integrations | Shopify; Pro plan includes over 5,000 app integrations via webhooks | Shopify; Premium integrations; API access |
| Customer Support | Live chat and email support; comprehensive help desk | Responsive support across all plans; comprehensive documentation |
| Ideal Customer Profile | Small to medium-sized ecommerce businesses seeking customizable surveys with advanced targeting and reporting | Shopify merchants seeking an easy-to-use survey tool with flexible survey types, zero-party data collection, and responsive support |
Which to Choose
For ecommerce startups, the choice between Asklayer and Zigpoll depends on specific needs:
Asklayer: If your startup requires highly customizable surveys with advanced targeting and reporting features, Asklayer's Pro plan offers extensive integrations and analytics.
Zigpoll: If you prefer an easy-to-use survey tool with flexible survey types, zero-party data collection, and responsive support, Zigpoll is a suitable choice. Its seamless Shopify integration and affordable pricing make it ideal for startups aiming to gather direct customer feedback efficiently.
In summary, both Asklayer and Zigpoll offer valuable
