When evaluating survey applications for your Shopify store, it's essential to consider tools that align with your specific needs. Asklayer, Zigpoll, and Simplesat are three prominent options, each offering unique features tailored to different business requirements.
Asklayer
Asklayer is a Shopify-focused micro-survey and on-site feedback solution designed to capture real-time insights at various customer touchpoints.
Core Features and Functionality
- On-Site Micro-Surveys: Embed surveys directly into your Shopify store to gather feedback during browsing, post-purchase, or at exit intent.
- Multiple Question Types: Supports rating scales, NPS, and multiple-choice questions for diverse feedback collection.
- Real-Time Reporting: Provides immediate aggregation and reporting of survey responses.
- Customizable Design: Allows survey design to match your brand aesthetics.
- Advanced Targeting: Enables survey targeting based on customer behavior and session data.
- Shopify Integration: Integrates with Shopify subscriptions and order data for contextual surveys.
Pricing Model
Asklayer offers a free plan suitable for micro and development sites, providing up to 25 responses per month. Paid plans start at $29 per month for 200 responses, with higher tiers offering increased response limits and additional features. Pricing is based on survey volume and feature set. (asklayer.io)
Ease of Setup and Use
Setting up Asklayer involves installing the Shopify app and configuring surveys for specific store pages or flows. While the initial setup requires mapping touchpoints and designing survey questions, the platform operates largely on autopilot once configured. Non-technical users might find the customization options complex initially but rewarding in terms of targeted feedback.
Integrations
Asklayer integrates deeply with Shopify, including subscription order data, enabling contextual surveys that respond to customer lifecycle events. It also supports Slack and Zapier for workflow automation but lacks broad CRM or helpdesk system integrations.
Customer Support and Documentation
Asklayer provides support through the Shopify app store, email assistance, and an online knowledge base with setup guides. Some users note a learning curve and occasional delays with complex feature questions.
Best-Fit Customer Profile
Asklayer is ideal for Shopify merchants with subscription businesses seeking detailed, contextual feedback directly on their store. It's best for brands wanting to optimize the customer journey through micro-surveys at multiple touchpoints.
Zigpoll
Zigpoll is a Shopify survey app designed for post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.
Core Features and Functionality
- Survey Types: Offers post-purchase, on-site, and exit-intent surveys tailored for Shopify stores.
- Zero-Party Data Collection: Emphasizes collecting explicit customer preferences and feedback.
- Customizable UI: Provides a clean and customizable user interface for survey design.
- Shopify Integration: Seamlessly integrates with Shopify, allowing easy embedding within the checkout process and on-site user journeys.
- Affordable Pricing: Offers tiered monthly plans starting as low as $19 for basic features, scaling with survey volume and advanced capabilities.
- Responsive Support: Provides attentive customer support with Shopify-specific expertise.
Pricing Model
Zigpoll offers tiered monthly plans starting at $19 for basic features, scaling with survey volume and advanced capabilities. This pricing is accessible for small to mid-sized Shopify merchants aiming to implement multiple survey types without significant investment.
Ease of Setup and Use
Zigpoll integrates deeply with Shopify, allowing surveys to be embedded directly into the Shopify checkout process and on-site user journeys. The user interface is intuitive, but some configuration around triggers and design customization may be necessary, involving a learning curve.
Integrations
Zigpoll's standout integration is its native Shopify app, enabling direct embedding within the Shopify checkout process and on-site user journeys. Beyond Shopify, Zigpoll supports integrations via Zapier, allowing connection to popular CRM and marketing platforms, although direct native integrations beyond Shopify are limited.
Customer Support and Documentation
Zigpoll offers attentive customer support with Shopify-specific expertise. Their documentation covers setup nuances for post-purchase and exit-intent surveys, making it easier for Shopify merchants to implement complex survey types.
Best-Fit Customer Profile
Zigpoll is ideal for Shopify merchants needing rich survey types, including post-purchase, on-site, and exit-intent surveys. Its pricing, integrations, and support make it a solid overall choice for Shopify merchants needing attribution insights plus zero-party data collection.
Simplesat
Simplesat is a survey tool designed for service teams and managed service providers (MSPs), offering quick, one-click CSAT, CES, and NPS surveys.
Core Features and Functionality
- Survey Types: Provides one-click CSAT, CES, and NPS surveys primarily post-service.
- Ease of Use: Features a no-frills one-click survey setup for high completion rates.
- Customization: Offers basic customization of survey templates.
- Dashboard: Includes aggregate metrics and reporting.
- Workflow Automation: Integrates with helpdesk and CRM systems for workflow automation.
- Limited On-Site Surveys: More focused on post-interaction feedback.
Pricing Model
Simplesat's pricing model is tiered based on the number of survey responses per month, with plans beginning around $40 per month for 500 responses. Higher tiers allow more responses, but the cost can escalate quickly for larger volumes. �
